Job Title: Associate Management Advisor
Location: Liverpool or Altrincham Office (Tuesday, Wednesday, Thursday) WFH Monday & Friday
Company: ManpowerGroup
Job Type: Full-Time 37.5 hours per week Monday - Friday 9am-5.30pm
Job Summary: We are seeking a dedicated and detail-oriented Associate Management Advisor to join our team. The successful candidate will ensure that ManpowerGroup associates are paid correctly and on time, deliver exceptional customer service, and address any pay-related queries efficiently. This role requires excellent communication skills, attention to detail, and the ability to work collaboratively with other departments. Associate Management is there to provide a 'best in class service' to Associates and clients, ensuring that their experience is productive, efficient and promotes ManpowerGroup as the partner of choice.
Key Responsibilities:
Ensure ManpowerGroup Associates are paid correctly and on time.
Deliver exceptional customer service to Associates.
Address and resolve pay-related queries, including pension, holiday, maternity, paternity, and overtime.
Handle queries quickly and efficiently according to established processes.
Go above and beyond to meet Associates' needs.
Liaise with other departments such as payroll and the field to gather information to resolve issues
Maintain excellent attention to detail in all tasks.
Communicate effectively with Associates and other stakeholders.
Understand clients' specific pay and holiday nuances to ensure compliance.
Manage the termination of PAYEE records and release P45 forms.
Set up Associates correctly to prevent pay and billing issues.
Work collaboratively as part of a team.
Administration of systems to ensure accurate job orders, extension, amendments, terminations and finishers
Primary point of contact for the Associate for all pay and holiday queries throughout their engagement
Communicating the process the Associate must follow whist on assignment (especially payment process)
Purchase order management
Extension Management
Act as a liaison between Associates and other internal departments
To own and manage Associate queries through to resolution
Skills, Knowledge & Attributes
Excellent attention to detail.
Strong communication skills, both written and verbal.
Ability to understand and adhere to clients' specific pay and holiday requirements.
Experience in payroll or a related field is preferred.
Ability to work efficiently and handle multiple queries simultaneously.
Strong problem-solving skills and a proactive approach.
Articulate with a positive approach, and capable of dealing with confrontational situations sensitively and professionally as well as forging strong relationship with Associates
Good reasoning skills and ability to deal with complex issues and make sound judgements on solutions
Excellent telephone skills
Resilient and ability to remain calm and professional under difficult circumstances
Ability to project professionalism and confidence at all levels over the phone and face to face
Excellent time management skills with an ability to meet tight deadlines
Flexible attitude and approach
Practical level of Word, Excel and PowerPoint
Ability to use Outlook and the internet
Displays enthusiasm and motivation to succeed
Capabilities
Engaging and authentic - easily and effectively engages people, drawing them into our network, uses strong communication skills to build and maintain trusting relationships.
Brilliant feedback - making every piece of feedback timely, caring and insightful.
Great connector - being able to see and create connections and possibilities for Associates, clients, and ourselves.
Organised and efficient - able to balance multiple priorities, plans and structures time to efficiently and effectively meet performance objectives
Mindsets
Be Associate first. We want great talent to choose us. Our promise to Associates is clear - we help accelerate their personal success. What is important to our Associates is important to us, because their success leads to our success.
Be real. We are straight and upfront with Associates because we respect them and want to create strong trusting relationships.
Be an expert. We continually deepen our knowledge of trends, markets, industries and people. We give our Associates access to our knowledge, insights and networks. In turn they build our networks and knowledge.
Be accountable. We always deliver on our commitments