Our client, an international IT/Telecoms company, is currently recruiting a diligent, resourceful and professional Client Relationship Manager NHS Division, to provide support to front line clinical and administrative staff, in the roll out, management and use of the company software.
Reporting to the Service Support Manager, duties will include:
Provide training, support, and advice on use of company and associated audio-visual hardware to enable staff to engage with video consultation platforms.
Development of new clinical workflows and procedures in line with video enabled care.
Creation of case studies/use care and communication materials including reports, submissions, agendas, and minutes.
Liaising with key stakeholders including clinicians, HSCP, Nursing and Midwifery.
Fostering collaboration by identifying and understanding stakeholders underlying needs.
Provide a high quality and efficient client service through the effective deployment and support of the Attend Anywhere platform.
Management of project activities including planning.
Support the maintenance of the project management toolkits and templates.
Coordinate and schedule project meetings and activities.
Act as a liaison between all key stakeholders in relation to attend anywhere user set up, user support, training
Conduct User Acceptance Testing (UAT).
Monitoring project schedules and preparation of progress reports
Coordinate work with IT team as required and when appropriate to do so.
Assist users in defining problems linked to the system
Performs problem analysis to resolve any healthcare selected provider/s technical issues.
Participate in issue resolution activities and issue escalation to Involve or Telehealth Programme team when appropriate.
To undertake and become a Super-User of the company IT system and to coordinate and provide training for Healthcare staff at all levels/roles, as required.
As an ideal candidate you will have previous experience within NHS/clinical/medical, account management or a client facing role with a good level of ICT knowledge together with effective communication and interpersonal skills including the ability to present information in a clear and concise manner.
You will also possess the ability to work independently and professionally whilst out in the field, confidence to hold daily meetings at customer sites and commercial awareness to interpret the meanings and outcome of each meeting.
This is a remote/hybrid role with flexible working hours.
This is a great opportunity to work for a dynamic, cutting edge and secure company that encourages growth, progression and training within your career. In return the company offers an excellent remuneration package with an extensive benefit package including 25 days holiday rising with service.
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