Role requirements:
* Able to work in a fast-paced environment.
* Strong attention to detail.
* Listening and probing skills.
* Tech savvy and able to quickly identify the root cause of issues.
* Excellent negotiation skills.
* Passionate about helping customers.
* Strong written communication skills.
* Strong telephony skills.
* Comfortable working to productivity and quality targets.
* Is able to go above and beyond to delight customers on a daily basis.
* Strong organisational skills.
* Able to prioritize workloads.
* Able to adapt to changes in workloads with little or no notice.
* Able to work under pressure.
* Is calm and focused.
* Able to identify opportunities for improvement.
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