Overview
We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.
Position
Emulation Hardware Support Engineer
Full‑time, Fixed Term, Hybrid (Remote/Office), Location: Newbury - West Berkshire - United Kingdom.
Key Responsibilities
* Provide lifecycle hardware support for Siemens EDA emulation systems, including installation, service, upgrades, and end‑of‑life activities
* Independently diagnose and resolve complex hardware issues to restore system availability and minimize customer impact
* Perform incident response, root cause analysis, and problem management for Emulator/ProFPGA and Veloce product‑lines issues
* Perform onsite and remote hardware support at customer locations, Siemens offices, and home‑based dispatch as required
* Conduct customer site surveys to validate electrical, environmental, and infrastructure readiness prior to system installation
* Execute full system installations, including unboxing, rack‑and‑stack, cabling, hardware assembly, software loading, and initial checkout testing
* Collaborate with cross‑functional teams to support issue resolution, product reliability improvements, and operational excellence initiatives
* Manage material disposition of failed hardware, maintain spare parts inventory, and ensure accurate tracking in internal systems
* Collect and report operational data to support global monitoring, reliability analysis, and continuous improvement efforts
* Provide basic IT and system administration support as needed to maintain operational continuity
* Serve as the hardware technical representative, providing proactive onsite support at end‑user locations both domestically and internationally
Qualifications
* Bachelor’s in electronic or software engineering, or equivalent experience
* Prior experience troubleshooting and repairing complex electronics hardware
* Experience with Linux OS and Microsoft Windows
* Experience with high‑speed serial data technology and systems
* Strong technical communication, analytical problem‑solving, and team collaboration skills
* Ability to follow technical directions written and verbally
* Experience handling electronics parts (proper grounding procedures, etc.)
* Experience working directly with customers
* Knowledge of server and network technology is highly desired
* Valid driver’s licence and flexibility to travel on short notice regularly
* Ability to work in remote customer locations while communicating with multi‑disciplinary teams
* Physical strength – able to move 50–70 pounds; ability to remain standing for long periods in a lab/data‑center environment; reach and work in awkward positions when attaching cables and boards
* Hands‑on experience with monitoring and automation tools
* Proficiency in performance tuning and system observability across hybrid environments
* Working knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP)
* Strong analytical, communication, and troubleshooting skills
* Data Center Ops knowledge and technical knowledge is important
Preferred Skills
* Experience with Emulation Hardware support and Emulation Technologies
* Experience with handling electronic and electrical knowledge is important
* Familiarity with enterprise security standards and compliance‑driven operations
* Familiarity with safety standards is a plus
* Understanding of security and compliance frameworks (ISO, NIST, SOC 2)
* Passion for automation, self‑healing infrastructure, and continuous improvement
Benefits
We value equal opportunities and welcome applications from people with disabilities. At Siemens, we believe people who’ve had real experiences dealing with being different will excel as leaders. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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