Job Title:
Dialler Manager
Location:
Manchester OR Preston (On-site)
Salary:
Up to £40,000 per annum
Hours:
09:00am - 17:00pm (Monday to Friday)
JDR Recruitment is proud to be partnering with one of our key clients who operate across the country and worldwide. With a growing global presence and a people-first culture, our client is looking for a Dialler Manager who thrives on performance, optimisation, and results.
Job Responsibilities:
* Full ownership of Connex One / Connex AI dialler: campaigns, queues, workflows & rules.
* Real-time performance optimisation: list penetration, recycle rules, time-to-call strategies.
* Data-driven reporting: contact rate, SPH, conversion, and abandonment analysis.
* Compliance leadership: DNC, consent management, and regulatory best practices.
* Collaborating with cross-functional teams to exceed performance KPIs.
Skills / Experience:
1. 3+ years of hands-on dialler experience – Connex One or Connex AI is a must.
2. A proven track record in outbound sales or retention campaign optimisation.
3. Strong Excel and data handling skills – including file mapping and analysis.
4. Commercially minded, calm under pressure, an...