Sales Support Administrator £26,000-£28,000 per annum Letchworth Garden City 9am-5pm Monday to Friday Our client is a recycling materials manufacturer based in the beautiful town of Letchworth, and they are looking for a proactive individual to assist in the day-to-day running of the sales area. This Full Time Permanent role offers the right candidate an excellent opportunity working with a well-respected local business within a collaborative and supportive team environment with full training provided on-site to the right candidate. Main duties and responsibilities Objective: Assist in the daily operations of the sales area by achieving management objectives and proactively responding to customer requests and directives. Responsibilities: Telephone Management: Answer and respond to phone calls, taking necessary actions. Customer Service: Address customer queries and problems, including invoice and delivery issues, efficiently and satisfactorily. Record Keeping: Compile specifications accurately and maintain company records in line with Operating Procedures. Order Processing: Process customer orders, quotations, and invoices accurately. Liaise with the Operations Director/Production department to determine lead times. Sample Management: Ensure prompt dispatch of manufactured samples and follow up with customers. Artwork Coordination: Initiate and progress artwork requests, maintaining continuous communication with customers and the Production Department until customer approval is obtained and stereos are requested. Customer Relations: Develop and maintain positive relationships with existing customers, providing advice, assistance, and service to retain profitable business. Customer Contact: Regularly contact customers via telephone/email to prompt new orders, quote for new or existing requirements, and ensure current service meets expectations. Product Knowledge: Achieve a thorough understanding of the full product range, including materials and presentations. Quality Compliance: Be fully conversant with relevant sections of the company's Quality Manual, ensuring adherence to Operating Procedures. Additional Duties: Perform any other duties deemed appropriate within the individual's capabilities. Key Skills Excellent communication skills via all mediums demonstrating an active listening skill-set Confident, empathetic and patient telephone manner Solution driven especially in regards to customer service and customer queries Pro-actively initiate design requests Excellent attention to detail If you are interested in this position please apply with a current CV or contact the Letchworth Hales Office