Description
Reception and Guest Experience Host | Full Time
Farnborough
£28878
About the Role
As Guest Experience Host, you will be the welcoming face of the Business Park, welcoming visitors with professionalism, warmth, and energy. A natural communicator, you will develop strong relationships within the workplace community and beyond.
Your organisational expertise will ensure the smooth and professional operation of front-of-house services, enabling you to deliver an exceptional experience for tenants and visitors alike.
You will play a key role in cultivating a vibrant onsite community by producing engaging newsletters and supporting the marketing team with the delivery of events in partnership with local charities and businesses.
You will support the facilities management team with administrative tasks, managing contractors and maintenance teams and building positive relationships with all tenants, visitors and stakeholders.
Hours and Salary
8.00am – 4.00pm Monday to Thursday and 8.00am – 3.00pm on Friday (43 hours per week)
£28878
Key Responsibilities
Front of House
* Set up, manage and take ownership of the reception area to ensure the ambiance reflects visitor and tenant expectations
* Meet and greet all visitors to the park, ensuring a warm welcome – you will be the ‘face and personality’ of the business park
* Ensuring the reception and common areas always look pristine
* Efficiently managing couriers, post and deliveries
* Defining and maintaining service levels
* Develop a good understanding of the local area, creating a local amenities information file - becoming an expert in terms of local knowledge
* Mange bookings for share spaces, ensuring meeting rooms are immaculately presented and ready for use at all times
Building and Services
* Develop and manage relationships with key stakeholders and occupiers
* Establish yourself as the go to person for questions / queries, handling all enquiries in a courteous and efficient manner
* Liaison with the facilities manager to help ensure contractors carry out their duties effectively and assist with any other tasks requested
* Reporting issues and managing to resolution through correct process
* Support new tenant on boarding, including welcome packs and site tours
Tenant experience and community engagement
* Support and organise seasonal events for the tenants, following direction from the marketing team, to create a sense of community and aid enjoyment in the workplace (as and when required)
* Produce a monthly e-newsletter to update tenants on initiatives to encourage uptake and participation, ensuring content is always on brand (as and when required)
Skills, Knowledge and Expertise
* Experience of working in a premium front of house reception role, with excellent customer- focused service delivery and facilities management knowledge
* Immaculately presented
* Engaging and welcoming, with a warm personality
* Proactive, self-motivated and thrive in an environment where you are required to multitask
* Excellent problem resolution skills along with outstanding communication and active
listening skills
* Flexible to assist colleagues and work collaboratively
* Can do attitude / team spirit
* Competent Microsoft Office / Canva / App / Social Media user and willing to learn in house systems and processes
Benefits
* Contributory pension scheme / life assurance
* 24 / 7 access to a virtual GP for you and your family
* Wellbeing resources: digital gym, nutrition planning, wellbeing podcast
* Financial and legal information support
* Discounts and deals across multiple businesses
* Referral programme
* LAH training academy
LAH Property Marketing provide property-savvy front-of-house reception, on-site marketing teams and lifestyle managers for commercial property schemes nationwide.
For all developers, agents and property managers who believe in the power of extraordinary people. Our bespoke marketing and people services create the right impression, because, every tenant and visitor matter.