[Royal Mail]
Job reference 333530
Counter Risk & Investigations Manager
From £47,322, 10% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Permanent, Full time
National roles 1 role covering north of the UK and 1 role covering the south (extensive travel around each area)
About this Role
As an Investigator, you will deliver intelligence‑led investigations that protect our people, customers, and business. You’ll conduct serious and complex investigations into fraud and economic crime, ensure compliance with legislation and Royal Mail standards, and work closely with internal teams and law enforcement to reduce harm and strengthen our controls and processes.
Key Responsibilities
* Conduct investigations into fraud, theft, and economic crime to protect our people, customers, and business.
* Ensure all investigative activity complies with legislation and Royal Mail standards.
* Gather and manage evidence to support legal proceedings and case resolution.
* Work collaboratively with internal teams and law enforcement to reduce harm.
* Support initiatives that strengthen controls and prevent future risk.
* Identify trends and vulnerabilities through casework to inform improvements in security measures.
About You
You’re a skilled investigator with a proactive approach to uncovering facts and resolving complex cases. You work well under pressure, maintain the highest standards of integrity, and ensure evidence is handled correctly throughout the investigative process. You communicate clearly, collaborate effectively with colleagues and law enforcement, and stay focused on delivering results that protect people, customers, and the business.
* Experience in security risk management, criminal investigations, or fraud prevention.
* Knowledge of UK legislation (e.g., PACE, CPIA, Data Protection, Health & Safety).
* Strong decision-making and problem-solving skills under pressure.
* Ability to manage multiple cases and influence outcomes through collaboration.
* Experience working with law enforcement and external agencies; relevant certifications desirable.
Extra Benefits
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to perm employees
Next Steps
The next stage of the selection process will be a virtual interview consisting of competency based, role specific questions and a presentation.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: 18th January. Please note, this advert may close early if the appropriate number of applications has been reached.
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