Oakley Recruitment is working in partnership with an expanding organisation based in Sutton Coldfield. This is an excellent opportunity to join the team as a Customer Service Advisor on a full-time temporary basis Culture and Environment You will be part of a dynamic, vibrant and welcoming environment surrounded by team players with the opportunity for excellent training. Personality We are seeking a proactive, customer-focused professional who thrives in a fast-paced, service-driven environment. You will bring confidence and clarity to every customer interaction, handling queries, complaints, and service requests with empathy, accuracy, and a solutions-focused mindset. If you are motivated, adaptable, and committed to always delivering an exceptional customer experience, this could be the role for you! ??????? Reward £12.80 per hour Hybrid working 3 days from home, 2 days in the office Monday Friday - 37.5 hours per week Holiday accrued in addition to the hourly rate Free parking Job Role: Providing frontline customer support via phone and email, responding to queries, resolving issues, and maintaining strong relationships with key customer contacts Logging, tracking, and categorising customer interactions and complaints, ensuring accuracy, consistency, and timely escalation of complex cases Scheduling and coordinating customer appointments, ensuring accurate system updates and avoiding operational conflicts Liaising with internal teams to support consistent service delivery and operational efficiency Maintaining accurate records, updating systems, and providing general administrative support to ensure smooth team operations Skills and experience: Strong communication and interpersonal skills Experience in customer service or support roles Good working knowledge of Microsoft Office (Excel, Word, PowerPoint) Highly organised with attention to detail Ability to manage multiple tasks and priorities Familiarity with CRM systems or service management platforms is advantageous Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.