Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from. This role is part of the newly formed Fundraising Operations department, and you’ll work alongside a collaborative group of professionals dedicated to improving processes and ensuring smooth operations. Join us and make a difference in how we engage with supporters, manage our fundraising products, and deliver exceptional services. The Fulfilment and Support Coordinator will play a crucial role in supporting the delivery of fundraising products and campaigns. You’ll work closely with both internal teams and external suppliers to ensure operational processes run smoothly and fundraising income is maximized. By streamlining operations and enhancing quality control, your work will directly impact Marie Curie’s ability to raise funds and provide critical services to those in need. Main responsibilities: Coordinate the operational processes for fundraising campaigns, ensuring data management, product delivery, and reporting are executed efficiently. Manage relationships with external suppliers (fulfilment houses, print suppliers) to deliver high-quality products and materials. Collaborate with product owners to capture operational requirements and deliver solutions that enhance campaign performance. Conduct quality control checks to ensure accurate orders and high-quality products. Provide training on software systems and equipment handling to internal teams. Identify and implement process improvements to enhance overall efficiency and effectiveness. Support the creation of best practices in project management and process development across the Fundraising Operations team. Key Requirements: Proven experience in managing projects and coordinating multiple work streams. Strong interpersonal skills and the ability to work collaboratively with internal and external stakeholders. High level of data literacy and experience working with database systems. Excellent problem-solving skills with the ability to make data-driven decisions. Experience in managing suppliers and negotiating service agreements. Strong organizational and planning skills, with attention to detail. Proficiency in Excel and other computer software, with experience in process design and improvement. Experience in supporting fundraising campaigns or similar operational roles is a plus. Application & Interview Process As part of your online application, you will be asked for a CV and Cover Letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. Close date for applications: August 10th, 2025. Salary: £27,450 – 30,500 per annum Contract: Permanent, full-time (35 hours per week) Based: Hybrid. Working from home and our Links Place office in Edinburgh. Benefits you’ll LOVE: Flexible working. We’re happy to discuss flexible working at the interview stage. 25 days annual leave (exclusive of Bank Holidays) Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%) Loan schemes for bikes; computers and season tickets Continuous professional development opportunities. Industry-leading training programmes Wellbeing and Employee Assistance Programmes Enhanced bereavement, family friendly and sickness benefits Access to Blue Light Card membership Subsidised Eye Care Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one. We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.