Our client is looking for an experienced Technical Documentation Specialist
Working Pattern – For the first 3 weeks the expectation is up to 4 days onsite, then it will reduce to around 1-2 days p/w.
We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk
Need someone to hit the ground running, feels comfortable with challenging the IT team, from a tech background, happy to hold workshops/interviews with the teams. Key responsibilities will include:
· Work closely with SMEs, engineers and service teams to capture accurate technical information · Interview technical staff and conduct workshops to gather insights and clarify processes in order to produce detailed and accurate documentation
· If required, translate complex technical concepts into user-friendly content for both technical and non-technical audiences.
· Produce clear, accurate, and structured documentation including, but not limited to:
o Technical architecture diagrams
o System configuration guides o Standard Operating Procedures (SOPs)
o Knowledge Base articles
· Contribute with ideas and suggestions on continuous improvement, identifying gaps in existing documentation and supporting automation via improved content
· Develop, produce, own and maintain the IT document repository and follow IT procedures as required
· Establish, introduce and enforce documentation standards, taxonomy, templates and version control practices About you
· Proven experience as a Technical Documentation Specialist or a similar role working within IT
· Excellent English language skills coupled with excellent communication and collaboration skills and a thorough understanding of technical documentation best practices
· Ability to understand infrastructure, networks, applications, cloud environments and IT operations workflows, ideally gained from previously working as an IT technician in a large-scale environment
· Ability to deliver quickly and consistently in a fast-paced environment as well as manage your own documentation tasks and timelines with minimal supervision
· An enquiring and curious mind with a passion for producing detailed and accurate documentation, artefacts as well as comfortable creating visual content (diagrams, charts etc) including multimedia (videos guides, annotated screenshots etc) if required
· Ability to constructively challenge technical details provided in order to fully understand and accurately document technical information
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer