Welcome to John Shepherd, we're known for moving people forward. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 8 offices across the East and West Midlands and over 100 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Maintenance Consultant. This is a full-time, permanent position located in one of our offices located around Birmingham. Let's talk about the role. It involves: Working alongside the local property manager and portfolio manager departments, you will help coordinate and handle all reactive maintenance that is received from Tenants on a daily basis. Control the job from start to finish liaising with Landlords, Tenants and Contractors. Effective communication across all channels, these being Landlord, Tenants, Contractors and your JSL Team. Use effective note taking using and within our CRM systems. We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as: A natural people person who can connect quickly with people in a genuine way Someone who is driven to succeed and reliable. Someone who values integrity as a key value in business. A passion for delivering an amazing customer experience Is naturally organised, diligent and a multi tasker Thrives working in a fast paced, target driven environment where no two days are the same. Is articulate with strong negotiation skills At John Shepherd, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife. Here's what you can look forward to: Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health. Our Employee Assistance Programme offers free counselling support sessions. Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday. Get the latest gadgets and appliances with our Smart Tech Scheme. We're committed to reducing our carbon footprint with our Cycle2Work Scheme. We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF. Celebrate your loyalty with special days and celebrations for length of service. Planning for retirement? We've got you covered with that important pension pot. We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career. And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder! At John Shepherd, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!