6 month contract - Inside IR35 Our industry leading investment banking client is looking for 2 IT Support engineers on a 6 month rolling contract, with a need to be in the office 5 days a week. • Level 1 & 2 hardware & software support. • Provide hardware support for desktops/laptops/tablets/peripherals/telecoms/thinclient/mobile devices. • Software core build application support for lifecycle of current apps & new introductory apps. • Operating system support for Windows & IOS platforms. • Use ITSM Service Now tooling for all Incidents, User requests and Changes. Ensuring SLA’s are not breached and all administration tasks are within the accepted conduct and governance guidelines. • Project work within UK Client Services scope. • Moves – Surveys, ad-hoc moves, post moves support and project related moves. • MFD support – “On Call” printing methodology. • Networking – Patching, troubleshooting and root cause analysis. • BCM support. • Adhere to the H&S guidelines, promote and action in accordance with BNPP Policy. • Promote and work within the BNPP IT Security guidelines. • Will be expected to liaise with other groups within the business to ensure the best levels of support are provided. • Monitor and proactively manage incidents, tasks, shared mail boxes and any telephone queries. • Perform PC builds, Application installation and reinstallation. • Complete reporting activities, update worklogs and invoke escalation processes where needed for effective incident management. • Provide support for Blackberry/iPhone devices and other mobility services such as wireless. Act as an effective and helpful point of escalation.