Salary: £30,000 - 30,000 per year Requirements: Fluent in English and Spanish Customer service or support/helpdesk experience Excellent verbal and written communication skills Strong telephone manner Team-oriented, reliable, and customer-focused CRM or telephony system experience (desirable) SQL, reporting tools, or XML knowledge (desirable) Familiarity with HubSpot and Aircall is a plus Responsibilities: Triage inbound support tickets and route to the correct technical teams Answer inbound customer calls and direct enquiries appropriately Provide clear, professional customer communication Log and document customer interactions accurately Support customers with general software-related queries Technologies: CRM HubSpot Support SQL XML More: We are a specialist software provider looking for a Spanish speaking Software Support Exec to be the first point of contact for our customers. This role is perfect for someone who is customer-focused, has strong communication skills, and has an interest in the tech environment. We offer a competitive salary of c. £32,000 (depending on experience), hybrid working arrangements, 24 days holiday plus bank holidays, pension, healthcare, gym discount, free parking, laptop provision, and various bonuses and perks. Our working hours are 37.5 hours per week from 8:00am to 4:30pm with a 1-hour lunch break. During the first 3 months, youll work 3 days a week in the office for onboarding, after which youll transition to 2 days in the office. last updated 11 week of 2026