Overview
The Hoxton Shepherd's Bush is our fourth London Hoxton and located in the heart of Shepherd's Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chet's serving Thai American comfort food. We are now looking for an Event Operations Manager to join our team and play a crucial part in our brand in this new neighbourhood. We're looking for an experienced hand, who relishes the opportunity to improve what we do and add their flavour.
Responsibilities
* Manage day & evening events, working within the strategy and events programme set by our Sales, Meeting & Events and Ops teams.
* Take overall responsibility for the health & safety of anyone using the area, including yourself.
* Provide a secure environment for customers and their property.
* Attend weekly operations meetings when there are events and coordinate additional staff for events in advance with F&B, including Security.
* Hire, train and schedule managers, supervisors and employees in all areas of responsibility. Conduct regular departmental meetings and training sessions. Represent the company as an ambassador of hospitality and warmth in all interactions with members, visitors, partners, vendors, and staff.
* Identify departmental training needs to develop SOPs as business needs arise or change. Own the SOP processes, regularly review and update them as needed and in line with changing operational needs.
* Proactively provide input and feedback, and look for opportunities to improve how the space is used and how it is managed.
* Set up the space for day or evening events, handle ad-hoc requests and queries, manage invoices, and gather feedback to ensure internal and external customers have the best possible experience.
* Handle stock & expenses and manage relationships with event suppliers & contractors.
* Monitor and maintain operation & overhead costs to maximise revenue for the organisation.
* Ensure overall organization, tidiness, and stocking of all work, lounge, and service areas.
* Maintain back-of-house storage areas to ensure orderliness, safety and health standards.
Qualifications
* Previous experience in managing an events space, ideally in hospitality, leisure or hotel backgrounds
* Fantastic customer service is at the heart of your approach; you're imaginative when it comes to creating experiences.
* Keen to take ownership of and pride in your work, a roll-up-your-sleeves attitude to seeing work through and delivering results.
* A natural people leader, you create an atmosphere where people can be productive and enjoy what they do.
* Highly organised and detail orientated, someone you can rely on to know the answers, or where to find them.
* Enthusiastic, confident, and warm, you want to be part of a team that works hard, supports each other and has fun with it along the way.
* Demonstrates strong leadership skills
* Works in a highly organized manner
* Ability to flourish while working against deadlines
* Ability to effectively communicate and provide directions in a clear, concise, and professional manner in both verbal and written form
* Ability to coordinate and oversee multiple tasks simultaneously
* Exhibits excellent interpersonal skills
* Knowledge of Delphi and Micro Fidelio Opera desirable
* 3 + year background within events management preferable
Benefits
* Competitive salary
* Become part of a team that's very passionate about creating great hospitality experiences.
* A competitive package inclusive of discretionary incentive and plenty of opportunity for development.
* 28 days holiday (inclusive of bank holidays), pension, private medical and life insurance.
* Food on us during your shift.
* Enjoy a free night at The Hoxton and a meal for two when you first start with us.
* Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
* Time off to volunteer with one of our partner charities.
* The opportunity to join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
* The chance to challenge the norm and work in an environment that is both creative and rewarding.
* Excellent discounts across The Hoxton and the global Ennismore family.
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