Your Company A well-established and growing organisation with operations across Northern Ireland and the wider UK is seeking to expand its IT function. With a focus on continuous improvement and innovation, the business is investing in its technology landscape and offering an exciting opportunity to join a collaborative and forward-thinking IT team. This is a great opportunity to join a company where IT plays a key role in business success, with real scope for career development across a wide range of systems and technologies. Your Role As an IT Service Desk Analyst, you will provide hands-on technical support to business users across multiple sites. Working as part of a small but dynamic team, you will be responsible for troubleshooting issues, maintaining systems, and supporting the rollout of new technologies. Key responsibilities will include: Providing end-user support across desktops, laptops and mobile devices. Supporting Microsoft environments including Windows 11, Microsoft 365, and cloud-based platforms. Managing and maintaining core infrastructure such as Active Directory, Group Policy and print services. Supporting networking components including DNS, DHCP, switches and firewalls. Working with third-party vendors to ensure high-quality service delivery. Contributing to IT projects and system improvements across the organisation. You will also have the opportunity to broaden your skillet by getting involved in new system implementations and IT initiatives. What You Need to Succeed To be successful in this role, you will bring a strong foundation in IT support along with a proactive and solution-focused mindset. Key requirements include: minimum of 3 years' experience in a hands-on IT support role within a busy environment. Strong experience supporting Windows environments, including Windows 11 and Windows Server Experience with Microsoft 365 technologies including Entra, Teams, Exchange Online, OneDrive and SharePoint Understanding of networking fundamentals such as DNS, DHCP and firewall/switch support Experience supporting mobile devices (iOS and Android Ability to work independently and resolve issues through completion. Strong communication skills with the ability to support non-technical users Desirable (but not essential): Exposure to ITIL processes or service desk frameworks Experience with In tune or device configuration policies Knowledge of project delivery methodologies A full driving licence and access to transport will be required due to occasional travel across sites. What You Need to Do Now If you're an experienced IT professional looking for your next challenge in a supportive and evolving environment, we'd love to hear from you. Apply now with your up-to-date CV or get in touch for a confidential discussion about this opportunity. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk