Retail Area Manager
Field based with one day per week at Harrogate Yorkshire Cancer Research Centre; responsible for a portfolio of shops predominantly in North and East Yorkshire
We are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Retail Area Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
Yorkshire Cancer Research currently operates 15 shops across Yorkshire and are embarking on a retail expansion programme, with plans in place to open a further 20 shops across Yorkshire over the next three years. This is a role which forms part of the retail expansion plan. Reporting to the Head of Retail, the Retail Area Manager will be responsible for the day-to-day operational management of existing shops, and for the new shops as they open.
The Retail Area Manager will lead by example and ensure that employees, volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond.
Specifically, you will:
· Provide day to day line management responsibilities for Shop Managers and Retail Support Managers, including coaching, inspiring and motivating team members so they are clear about their role and feel fully supported in driving the charity forward.
· Work closely with Shop Managers and Retail Support Managers with regards to rota management and provide support where necessary to ensure each shop is sufficiently staffed.
· Be accountable for an area budget and achieve or exceed budgeted income, expenditure, and contribution (net income).
· Ensure that all charity policies, shop standards and operating procedures are communicated effectively to all Shop Managers and effectively cascaded to volunteers. Regularly review that they are all maintained and followed in a consistent manner.
· Ensure our shops are presented to the highest standards with attractive visual merchandising and window displays and coach the Shop Managers to continually improve visual merchandising standards and share best practice.
· Lead, coach and develop the Shop Managers and Retail Support Managers, role modelling the internal PDR approach and wellbeing focus.
· Act as the “go to” lead for the Shop Managers on a day-to-day basis to help resolve operational issues, referring to Head of Retail for support with more complex issues.
· Act as an ambassador of the charity’s values, challenging misaligned behaviours and ensuring the values are integrated into all aspects of management.
· Create a welcoming professional atmosphere and deliver high standards of service for all employees, volunteers, customers and supporters.
About You
To be considered for this role, you will need:
· To be educated to A-Level or equivalent.
· To be trained as a First Aider, Fire Marshal and a Mental Health First Aider where appropriate.
· To have experience of multi-site retail management in a charity or commercial retail organisation
· To have experience of building and leading a team of employees and volunteers including recruitment and development.
· To have experience of meeting and exceeding targets within a retail environment.
· To have experience of setting, monitoring, and reporting of sales and cost budgets.
· To have experience of using own initiative and taking accountability for all aspects of day-to-day retail operational management.
· To be highly organised with good time management skills and the ability to prioritise a workload to meet deadlines.
· To have the ability to lead teams of employees and volunteers, providing support, motivation, and encouragement.
· To have excellent IT skills and confident using Microsoft Office including Word, Excel, Outlook, and PowerPoint.
· To have the ability and willingness to frequently travel across the Yorkshire region, access to own vehicle, and a full UK driving licence with less than 6 penalty points
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 28 May 2025. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.