Administration Assistant
Location: Linkwood View, Elgin
Hours: 17.5 hours per week
Remuneration: £12.69 per hour, after 6 months succesful probation this will increase to £13.32 per hour
Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives.
About the Role
As an Admin Assistant (Care) you will provide high quality, organisational and administrative support to the Service. As this is a permanentpost you’ll be working with us 17.5 hours per week over 5 days per week with the opportunityto become flexible, this can be discussed at interview stage.
Main Responsibilities
You’ll be the Administrative Assistant at our Area office in Varis Court, Forres. At the heart of our team, handling a range of administrative activities to ensure smooth continuation of service by:
* Ensure effective and efficient clerical provision to staff and customers.
* Demonstrate excellent customer service skills whilst promoting the service.
* Provide support whilst being discreet and sensitive to customers’ needs.
* Ensure and monitor contract invoicing and payments within the service.
* Interact with customers providing front-line, face-to-face support.
* Work to set deadlines and parameters to maintain service KPIs.
* Planand exerciseconsciouscontrol of time spent on specific activities, to increaseefficiency andproductivity.
About You
To join us, you need to have a genuine passion for helping people.
* Experience in an office based procedural based role or equivalent.
* Excellent interpersonal skills and an ability to communicate effectively at all levels of the organisation (written and spoken).
* Proficient user of MS packages.
* Demonstrate the ability to learn bespoke computer data base systems/database.
* Demonstrate the ability to work on own initiative with minimum supervision.
* Ability to as part of a small team
What We Offer
Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded:
* Competitive salary & Pension options
* Flexi-working
* Employee Health and Wellbeing Support Service with 24/7 GP access
* Access to our Hanover Perks with High Street discount vouchers and Fuel Discounts
* Cycle to work scheme
* Tech scheme
* Family friendly policies
* Long service and retirement awards
Hanover is an equal opportunity and disability confident employer.
Hanover (Scotland) Housing Association Ltd
Scottish Charity no: SC 014738
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