About
We’re looking for people to work part-time or on weekends who can have great conversations over the phone and online. Whether you have previous sales experience or are new to the sector, we will provide the necessary training to ensure your success.
This isn’t cold calling; these are conversations with current or interested parties. Your role as a Call Centre Advisor is to turn those conversations into leads for our sales team.
The ideal candidate will be focused, enjoy working toward targets, have strong communication skills, and possess a fabulous telephone manner.
Responsibilities
1. Calling prospective customers at their request or engaging with them online.
2. Listening to customer needs and guiding them through our product ranges.
3. Securing appointments for our sales team to meet customers and complete sales.
4. Meeting set targets using your product knowledge and excellent customer service skills.
Requirements
1. Excellent verbal communication skills.
2. Skills in telesales, retail, estate agency, or customer service are desirable.
3. Basic IT skills.
4. Ability to work in a team and follow directions.
5. Self-motivation.
Rewards
* Competitive salary and performance-related bonus.
* 31 days holiday, increasing to 33 days after 2 years of service (pro-rata).
* Well-being benefits such as a day off for your birthday, discounted gym memberships, cycle-to-work scheme, and online fitness classes.
* Frequent internal incentives and rewards.
* Paid time off annually to volunteer.
* A variety of discounts and freebies across retail, cinema, theatre, and dining.
* Staff purchase scheme at discounted rates.
Company Commitment
Our company is dedicated to following government guidance on health and safety and promoting equality, diversity, and inclusion in the workplace, recruiting the best candidates regardless of protected characteristics.
Nice-to-Have Skills
* Retail experience
* Customer service skills
* IT skills
* Location: Norwich, England
Work Experience
* Other sales roles
Languages
* English
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