We are seeking an experienced and motivated Client Relationship Manager to join the NEP Team – hosted by Northumbria Healthcare NHS Foundation Trust NEP is the largest NHS Consortium in England delivering shared Finance and Procurement Cloud ERP solutions. This is an exciting opportunity for a professional with strong project management expertise and a proven track record in client relationship management, system implementation and organisational change.
In this pivotal role, you will manage relationships across our NHS Consortium organisations whilst leading major projects, such as system implementations and service development initiatives. You will ensure that each organisation maximises the value of our Cloud solutions, driving efficiencies, reducing costs, and supporting the NHS in delivering better care.
If you are passionate about project management, system implementation, and driving meaningful change across the NHS, we would love to hear from you.
Key Responsibilities
Build strong and lasting client relationships, acting as the trusted point of contact for NHS partners.
Lead and manage system implementation projects, from planning through to delivery, ensuring minimal disruption and maximum adoption.
Work with NHS organisations to review, analyse, and improve utilisation of NEP systems, recommending process improvements and best practice.
Provide change management leadership, supporting workforce redesign and embedding new ways of working.
Deliver high-quality project documentation, training, and roadmaps that ensure sustainability of system improvements.
Collaborate with technical, applications, and support specialists to ensure the delivery of high-quality solutions.
Contribute to a culture of innovation, continuous improvement, and digital transformation within the NHS.
NEP is hosted by Northumbria Healthcare NHS Foundation Trust and is the largest NHS Consortium in England. NEP provides a cutting-edge, fully integrated finance and procurement solution tailored specifically for NHS organisations, configured on Oracle Cloud ERP.
Through collaboration and shared learning, we empower our members to optimise resources, meet evolving directives, driving improve outcomes for patients.
At NEP, we foster a culture of inclusion, collaboration and continuous improvement. Staff are supported to grow professionally through mentorship, development programmes and opportunities to work on innovative projects. Our hybrid-working model supports a healthy work-life balance while maintaining strong team connectivity and service delivery.
You will join a motivated and knowledgeable team, where your input is genuinely valued. We are proud of our collaborative ethos and our shared commitment to supporting front-line NHS services through reliable digital infrastructure.
We are looking for someone who can combine technical knowledge, project leadership, and interpersonal skills to deliver real results.
Essential criteria:
Educated to degree level (finance, procurement, or related field) or equivalent experience.
Strong background in project management methodology (formal qualification or equivalent experience at postgraduate level).
Experience of change management and workforce redesign.
Excellent communication, negotiation, and influencing skills.
Proven experience in managing client relationships and delivering system improvements.
Ability to analyse business processes, evaluate alternatives, and recommend improvements.
Full UK driving licence (with access to a vehicle for business use).
Desirable criteria:
Knowledge of Prince2 methodology or equivalent.
Familiarity with NEP Cloud solutions.
NHS or public sector experience, particularly in system implementation or transformation.