Salary: £35,000 - 55,000 per year Requirements: 10 years of experience architecting/designing Dynamics 365 Customer Service solutions in enterprise environments Strong hands-on experience with Dynamics 365 Customer Service, Omnichannel, and case management Proven ability to design and build Proofs of Concept (POCs), demos, and reference implementations Deep understanding of Power Platform (Power Apps, Power Automate, Dataverse, Power Pages) Experience designing integrations Strong customer-facing skills with the ability to communicate complex solutions clearly Experience working in regulated or large-scale environments with strong governance needs Ability to balance out-of-the-box capabilities with configuration and customisation Experience with Copilot, AI-enabled customer service, or knowledge management solutions (desirable) Exposure to public sector or highly regulated industry programmes (desirable) Responsibilities: Lead solution architecture and design for Dynamics 365 Customer Service-centric engagements Own end-to-end solution definitions including functional, technical, integration, and data architecture Engage directly with customer stakeholders to understand business processes, challenges, and outcomes Design and build hands-on Proof of Concepts (POCs) to validate solution approaches and demonstrate value Define application landscape including Dynamics 365 and Power Platform Ensure solutions align with non-functional requirements such as security, scalability, performance, and compliance Provide architectural governance, design assurance, and technical leadership during delivery Guide and mentor functional consultants and developers across the delivery lifecycle Support activities including solution walkthroughs, estimates, and technical responses Technologies: AI Architect Copilot Support Microsoft Power Platform Security Office 365 More: We are seeking a D365 Solution Architect to join our team for a 6-month contract based in Newcastle, UK. Our company plays a pivotal role in delivering enterprise-grade Dynamics 365 Customer Service solutions for large and complex organisations. We offer a hybrid work model, allowing you to work from home 2-3 days a week. In this role, you will collaborate closely with business and technical stakeholders, contributing to the design and implementation of scalable, secure, and compliant solutions. Join us and leverage your expertise to mentor others and lead innovative solutions in the Microsoft Power Platform and Dynamics 365 ecosystem. last updated 14 week of 2026