Overview
Microsoft Data Center Technician (DCT) role overview: staging, setting up and performing hardware deployments; troubleshooting and diagnostics on equipment; hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity helps deepen understanding of Data Center standard processes, develop mentoring skills, familiarize with security and data management procedures, and accelerate career growth.
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine behind our cloud services. CO+I DCTs deliver core infrastructure and foundational technologies for Microsoft online services, including Bing, Office 365, Xbox, OneDrive, and Azure. CO+I emphasizes training, growth opportunities, and professional certifications.
Our infrastructure spans more than 200 Data Centers in 32 countries with millions of servers, supporting services for over 1 billion customers and 20 million businesses in over 90 countries worldwide. Environmental sustainability and optimization are central to data center design and operations.
Microsoft’s mission is to empower every person and every organization to achieve more, with a culture focused on growth, innovation, collaboration, respect, integrity, accountability, and inclusion.
Responsibilities
* Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
* Performs post-execution quality checks and verifies grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
* Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
* Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
* Assists and provides guidance to other technicians to complete challenging or complex tasks.
* Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
* Contributes to a positive and effective team environment by sharing information, participating in regular team meetings, and staying apprised of the status of others’ work.
* Displays accountability for service quality, completeness, and user experience; shows ownership of data center facilities.
* Embodies Microsoft culture and values.
Qualifications
Required Qualifications
* High school diploma, HND or Degree in IT related discipline and basic knowledge of computer hardware and components AND relevant experience supporting IT equipment or related technology.
Background Check Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. This includes, but is not limited to the following specialized security screenings:
* Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications
* Extensive experience supporting IT equipment or related technology.
* Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Note: Not applicable sections such as seniority level, employment type, job function, and industries have been integrated into the structured sections above.
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