Salary: up to £50,000
Position: Technical Writer
Location: Remote / London / Vilnius
We’re looking for a system-minded Technical Writer to join a modular banking platform used by FinTech teams to take ownership of their product documentation and turn it into a clear, reliable source of truth. Your mission is to make sure that every part of the platform is understandable to those who use it by transforming complex materials into a well‑structured, cohesive documentation experience.
Key Responsibilities
* Audit all existing documentation including the Knowledge Base, API references, onboarding flows, and training materials
* Identify the purpose of each piece of content and map it to a clear, intuitive documentation structure
* Rebuild the information architecture so users can easily navigate concepts, processes, and tasks
* Refresh unclear or outdated articles and create new content where information is missing
* Write clear explanations of product components, concepts, configurations, and user journeys
* Break down multi‑step processes into accurate, practical workflows that match real user behaviour
* Establish and maintain consistent terminology for core concepts (e.g., wallets, roles, cash desks)
* Collaborate closely with engineering, product, and customer‑facing teams to understand product logic
* Challenge unclear or ambiguous ideas, ask necessary questions, and refine content until it makes sense
* Take long‑term ownership of documentation standards and ensure ongoing accuracy as the platform evolves
Qualifications and Experience
* Strong analytical writing skills and the ability to clarify complex technical ideas
* Curiosity about how systems work and the confidence to explore API docs, UI flows, and business logic
* Ability to simplify multi‑layered workflows without losing essential detail
* Experience structuring content at multiple levels - from conceptual overviews to step‑by‑step guides
* Familiarity with Markdown, Notion, Git, Swagger, or basic video scripting is beneficial
* Naturally inquisitive, detail‑driven, and comfortable collaborating across technical and product teams
Benefits
* Opportunity to shape the entire documentation ecosystem of a complex FinTech product
* Work closely with product leaders, founders, engineers, and designers
* High autonomy to define processes, standards, and long‑term documentation strategy
* Direct impact on customer onboarding, understanding, and overall product clarity
Job Type: Full‑time, Permanent
Work Location: Remote with options in London or Vilnius
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
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