Now Hiring: Service Delivery Manager ?? Location: Belfast, Hybrid | ?? Full-Time | ?? Permanent Our Public Sector client is undergoing an exciting period of IT transformation and is seeking a talented Service Delivery Manager to join their growing team. This is a newly created and strategically important role that will be central to shaping how IT services are delivered across the organisation - with a strong focus on supplier and contract management as they transition to a more outsourced infrastructure model. The successful candidate will work closely with the Head of ICT and lead a small in-house technical support team, while also managing key third-party suppliers. You'll play a vital role in maintaining service excellence, driving performance through SLAs and KPIs, strengthening IT governance, and helping to deliver secure, future-ready technology solutions. Key Responsibilities Include: Overseeing day-to-day IT service operations and the service desk Managing supplier performance, contracts, and relationships Leading internal ICT support staff with a focus on mentoring and development Supporting infrastructure improvement projects and service transitions Championing IT security, compliance, and continuous improvement Essential Criteria: Experience in a similar IT service delivery role with management experience ITIL Foundation certification (or above) Strong technical background in Microsoft 365, Active Directory, and Windows Server Experience managing outsourced IT providers and holding them to account via SLAs/KPIs Proven ability to lead teams, influence stakeholders, and drive service improvements Desirable: Experience with SQL Server, Cyber Essentials Plus, procurement processes, or working within a hybrid/outsourced IT environment. This is a fantastic opportunity to shape service delivery within a forward-thinking organisation, supporting both operational excellence and long-term digital strategy. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or. Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs. Skills: Service Delivery Manager Service Manager IT Infrastructure Manager IT Manager Benefits: Hybrid Progression Bonus