Overview
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The Role
To coordinate patient appointments in a way that supports clinical priorities for Specialist Children’s Health Service Unit. To support the Waiting list Co Ordinator meet waiting time targets, and ensures a smooth patient journey through the healthcare system. The Referral Management Service plays a key strategic Role in the delivery of out patient waiting time targets. The role of the patient scheduler is to accurately record and process the referral from point of receipt in the RMS on the Patient Management System and to schedule, in conjunction with the patient an appointment that meets both clinical priority, the relevant waiting time target and rules.
NHS Lanarkshire
Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
What we’ll need you to bring
* SVQ Level 3, Customer Care or a minimum of 2 years experience in an administrative role preferably within an NHS environment.
* Experience within a busy contact centre / office type environment.
* Excellent interpersonal and communication skills is essential.
* Excellent organisational, planning and critical thinking skills when scheduling patients across multiple sites.
* Specialist knowledge of clinical services, waiting time procedures and processes.
* Ability to handle and prioritise work, including matters of a highly confidential and sometimes sensitive nature.
* Proficient IT skills which include a good working knowledge of Microsoft Excel as an analytical and operational tool.
* Knowledge of confidentiality and data protection rules.
* Understanding of Medical Terminology.
* Understanding of a range of work procedures, all of which are non-routine, requiring an intermediate level of theoretical knowledge.
Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.
Desirable
* Administrative experience gained in an NHS environment
* NHS referral and appointment systems experience
* Knowledge of outpatient waiting times and New Ways procedures
Contract type
* Permanent
* Full time
* 37 hours
Location and Working Pattern
This role will be based in A & C - Waiting List within Udston Hospital. The working pattern for this role will be confirmed by the hiring manager. Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.
How to apply and contact
Please contact Maureen Inglis, Assistant OSM at maureen.inglis@lanarkshire.scot.nhs.uk. For enquiries regarding the application form or recruitment process, please contact Jennifer Hughes, Recruitment Administrator on jennifer.hughes@lanarkshire.scot.nhs.uk (Please remember to include the job title and reference number in your email).
Why NHS Lanarkshire?
Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.
Benefits
* A minimum of 27 days annual leave increasing with length of service
* A minimum of 8 days of public holidays
* Membership of NHS Pension Scheme, with life insurance benefits
* Paid sick leave increasing with length of service
* Occupational health services
* Employee counselling services
* Work-life Balance policies and procedures
Further information about the role can be found in the Job Description and information packs on the recruitment page.
Rights and responsibilities
NHS Lanarkshire is dedicated to building a diverse workforce. Prospective applicants are encouraged to check eligibility to work in the UK. All Band 1 and Band 2 posts are not eligible for sponsorship through the Skilled Worker route.
Right to Work within the UK. We check entitlement to work in the UK for all prospective employees.
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