The Vacancy
Are you passionate about helping older people live safely, independently, and with dignity? Do you enjoy working closely with tenants and partners to make a real difference in your community? If so, we’d love to hear from you.
We’re looking for a compassionate and proactive Neighbourhood Officer – Older People’s Services to join Wythenshawe Community Housing Group (WCHG). You’ll be at the heart of our Living and Ageing Well Strategy, supporting residents across our sheltered and supported housing schemes, and helping to create vibrant, inclusive communities for older people.
About the Role
As a Neighbourhood Officer, you’ll deliver high-quality housing management services to tenants living in our older people’s schemes and supported housing. You’ll manage tenancies, ensure compliance and safety, and work with residents to promote wellbeing, inclusion, and independence.
You’ll also build strong partnerships with health, social care, and community organisations—supporting residents through change, tackling tenancy issues early, and empowering tenants to have their voices heard in shaping local services.
What You’ll Be Doing
1. Deliver effective housing management across sheltered and older people’s schemes
2. Carry out tenancy and estate management duties, including allocations and low-level ASB
3. Visit tenants regularly to support wellbeing, independence, and tenancy sustainment
4. Work with residents on health and wellbeing activities to reduce isolation and promote active ageing
5. Support residents with rightsizing opportunities and adaptations to help them live in homes that meet their needs
6. Promote and support the use of assistive technology and digital inclusion initiatives
7. Build partnerships with agencies such as the NHS, Social Services, and community providers
8. Keep accurate records, manage budgets and service charges, and maintain compliance with health, safety, and safeguarding requirements
What We’re Looking For
9. Experience in housing management or a similar customer-focused role
10. Knowledge of tenancy and estate management, especially within older people’s or supported housing
11. Strong communication and interpersonal skills, with empathy and resilience
12. Ability to manage complex situations and handle sensitive issues with professionalism
13. Understanding of safeguarding, equality, diversity, and inclusion
14. Confident working independently and as part of a wider housing and wellbeing team
15. Good IT skills and experience maintaining accurate tenancy records
16. A full UK driving licence is desirable
A housing-related qualification would be an advantage, along with a commitment to ongoing professional development.
Why join us?
As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;
17. 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*
18. Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*
19. Enhanced Pension scheme contributions
20. Our Health Care Plan gives you money back for dental, optical, therapy costs and more
21. Subsidised Healthy Living benefits i.e. gym membership or yoga classes
22. Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
23. Car Lease Scheme, Cycle to Work scheme*
24. Volunteering days in the local community
25. We offer a Salary Sacrifice Pension option*
*Subject to eligibility criteria
About Us
Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.
We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.
Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.
About Us
Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.
Awarded ‘Investors in People’ Health & Wellbeing and officially recognised by the Top Employers Institute as a Top Employer UK, three years running since 2019, WCHG is now amongst an elite group of world class organisations recognised for demonstrating a commitment to high performance through excellent people management and provides local employment to 530 colleagues.
Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.