We’re hiring an experienced, hands-on Service Leader to join us on a 6-month interim contract to lead and transform our services organisation across the UK and Europe.
This is a high-impact role for someone who’s built, scaled, and led large customer-facing service teams across hardware and software-based industrial equipment environments.
What You’ll Be Doing:
* Lead a large, distributed services organisation (100+ engineers) across field service, customer support, and customer success.
* Set up structure, processes, and governance to improve service responsiveness, performance, and quality.
* Build a customer-first culture across hardware support, software troubleshooting, installations, and lifecycle services.
* Align service operations with commercial goals, collaborating closely with engineering, sales, and technical support teams.
* Implement KPIs and metrics covering technician utilisation, turnaround time, service backlog, and customer satisfaction.
* Travel frequently across the UK and Europe to be close to teams, customers, and field operations.
What We’re Looking For:
* Proven experience leading large-scale service teams (100+ engineers or technicians) in industrial equipment sectors.
* Track record of delivering end-to-end services across hardware and software, ideally within complex equipment environments (automation, robotics, controls, instrumentation, etc.).
* Expertise in building structured service operating models, introducing KPIs, and leading operational change.
* Comfortable with hands-on leadership and direct field engagement—this is not a remote or purely strategic role.
* Ready to start immediately for a 6-month contract with full-time focus and UK/EU travel flexibility.
Bonus Points For:
* Experience with service platforms like ServiceMax, Salesforce Service Cloud, or similar.
* Exposure to both on-premise equipment and connected/cloud-based service models.
* Familiarity with continuous improvement, Lean, or Six Sigma methodologies.
* European language skills or experience working across multinational field teams.
If you’re a proven service leader ready to take charge of a complex, customer-facing organisation—and make fast, meaningful impact—we’d love to hear from you.