Job overview This position is an exciting position for you to join the NHS Urgent and Emergency Care Department. We are fully committed to patients and relatives to ensure they have a fantastic experience in a situation that can be both scary and they feel vulnerable. Priority will be given to colleagues identified as at risk through the Trust’s redeployment process. Please note interviews are being held face to face. Secondment end date 31/08/2026 Advert Booking in of patients Updating demographics answering telephone booking clinic appointments booking in ambulances sorting paperwork and filing Assisting relatives and patients Photocopying and scanning Working for our organisation We are committed to supporting colleagues through organisational change. Priority will be given to staff at risk within North West Anglia NHS Foundation Trust and Cambridgeshire & Peterborough Integrated Care Board. Detailed job description and main responsibilities · You will be the first point of contact for patients arriving to the Emergency Department. · To ensure all patients are registered efficiently and accurately onto the Trust’s IT systems. · Deal with patient and relative enquiries in person and via the telephone. · Maintain the Emergency Department patient record filing/scanning systems and make relevant follow up appointments. · Ensure discharge summaries are raised in a timely fashion. · Maintain the high standards of the Emergency Department reception areas. · Assist in induction/orientation and training for new staff. · Attend/complete Trust mandatory training sessions. · Work well as part of a large administration team. · You will provide administration services for both Departments and will need to be flexible and reliable. u You will work under the direction of the Senior Clerical Officers/Administration Services Lead Disclosure & Barring Check Fee Where your role requires a DBS check, the Trust will pay the fee upfront and reclaim the cost (including a £5 admin fee) from your first month’s salary. Volunteers are exempt. Our Values – At the heart of all we do We recruit not just for skills but for behaviours aligned with our core values: dedication, care, courage, and innovation. Show us how you live these values in your application and interview. Early closure notice We may close this advert early if we receive enough applications—please apply without delay. International Applicants & Sponsorship We welcome applications from those needing UK sponsorship. From 2021, most non-UK/Republic of Ireland nationals need a visa to work in the UK. Important: Salary thresholds and visa rules changed in 2024 — check your eligibility here: www.gov.uk/check-uk-visa. If applying from overseas, you may also need to provide criminal record certificates for countries lived in for 12 months in the past 10 years.