Company Description
OMC Motor Group is one of the UK's oldest family-owned Ford Dealerships, founded in 1907. Since 1911, OMC has been selling Fords and now also offers Kia vehicles. The company provides a wide range of services, including vehicle servicing, parts, and repairs, and specializes in quality used cars. Additionally, OMC has a dedicated Commercial Vehicles showroom to meet various automotive needs.
Role Description
This is a full-time on-site role for an Automotive Service Advisor based in Oldham. The Service Advisor will be responsible for greeting customers, understanding their vehicle issues, coordinating with technicians for vehicle maintenance and repairs, and ensuring customer satisfaction. They will also handle customer service inquiries, manage appointments, and provide clear communication regarding service timelines and costs.
Qualifications
* Experience in Vehicle Maintenance and Automotive Repair
* Strong Customer Service and Customer Satisfaction skills
* Excellent Communication skills
* Strong organizational skills and attention to detail
* Ability to work well in a team environment
* Previous experience in the automotive industry is essential
Experience
At least 2 years experience is required in an Advisor role, however full manufacturer training will be given.