The Credit Control Manager will be instrumental in enhancing our “Student and Agent Journey”, documenting, training, and implementing any agreed changes. They will streamline the debt collection process and create a new reporting process to share the status of outstanding debts with recommendations of next steps.
This is a new role for Kings Education and will work alongside the Agent Finance Manager; they will maintain and enhance customer service to all internal departments (Admissions, Sales & Marketing, Finance), and external customers (Agents, Parents, Students). We envisage that there would be travel to the UK colleges a few times a year.
Key facts
Duties and responsibilities
Student Credit Control
1. Supporting all schools credit control function with Daily banking Allocating monies received Responding to emails Producing statements or receipts Being proactive on Student credit control as per process, including year 2 progressors Following up on payment plans, and updating where appropriate Run weekly Debtors Reports ensuring it is kept up to date with detailed information
2. Support schools credit control with escalation process as required
3. Oversee the refundable deposit process, including Reviewing the refundable deposit list for any students that have left or cancelled Ensuring deposit charges are recorded on the account Obtaining bank details and processing or approving refund payments Reconciling refundable deposits
4. Cover schools credit control function during holidays and sickness – being proactive not just reactive.
Agent Credit Control
5. Manage key agent accounts
6. Responding to emails
7. Producing statements or receipts
8. Allocation of monies received
9. Run weekly debtors reports
10. Ensure debtors reports are kept up to date with detailed information i.e. debt progress
11. Resolving queries and escalation cases for any late payers
12. Processing commission, bonus and incentive payments
Other duties
13. First point of contact between Finance, Admissions Team and Regional Managers to resolve Agent/ Student queries
14. Investigate and resolve transactions in suspense
15. Running invoice batch process on class (outside of regular working hours) – monthly
16. Reviewing aged student and agent debt on a regular basis
17. Actioning any legacy debit or credits.
18. Improving processes and creating process notes
19. Create templated emails for recurring situations
20. Develop and maintain strong stakeholder relationships
21. Supporting the team with: Anti money laundering Fraud and cyber crime risks Other regulatory requirements
22. Other duties as required
Person Specification
Kings Education is committed to safeguarding and promoting the welfare of children and young people and expects staff and volunteers to share this commitment.
Applicants must be able to demonstrate:
Professional experience
23. B2C credit control experience – minimum 3 years
24. Experience of working with international customers
25. Credit Control Manager experience (preferred)
26. Experience of working in a school (preferred)
27. Excellent communication skills
28. Great numeracy skills
29. Intermediate Excel, Outlook, Teams/SharePoint skills
30. Meticulous and detail-oriented
Personal attributes
31. A motivated self-starter with a strong work ethic, who is able to work reliably without supervision
32. Team player but able to work on own initiative and be proactive at all times
33. Ability to think ahead and be proactive
34. Professionalism in all communications with stakeholders
35. Articulate verbal and written communication skills
36. Exceptional attention to detail and internal financial controls but also understands the “big picture”
37. High personal standards and common sense
38. Critical thinker with the ability to multi-task and prioritise while staying organised.
Suitable applicants are likely to:
39. Be at ease in a lively, international environment
40. Have the inter-personal skills and judgement to manage people effectively
41. Be comfortable in a post which calls for multi-tasking while also having the discipline to focus on deadlines when required