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Customer Service Operator, Stanford-le-Hope
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Client:
Location:
Stanford-le-Hope, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
516690ca5c15
Job Views:
3
Posted:
05.05.2025
Expiry Date:
19.06.2025
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Job Description:
Job Title: Customer Service Operator
Location: Stanford-Le-Hope
Annual Salary: Up to £33,000
Working Pattern: Full Time
Contract Type: Permanent
Working Hours: Monday to Friday, shifts between 7.30am and 6pm
Key Responsibilities:
* Monitor job timelines, coordinate with operators to ensure timely deliveries, and address issues promptly.
* Communicate with third-party hauliers to ensure smooth transportation.
* Update ATA (Actual Time of Arrival) records accurately for drivers.
* Collaborate with planners to resolve operational challenges.
* Keep the CS mailbox and teams updated throughout the day.
* Check job adherence to schedules and act on delays.
* Coordinate with traffic department for recovery options during delays.
* Verify and communicate Proof of Delivery (POD) needs with drivers and shipping lines.
* Monitor job timeliness and resolve issues in real-time.
* Perform export and vessel checks, update vessel ETA records for split exports.
* Maintain effective communication with customers, resolving inquiries and providing updates.
* Work with planners to rebook failed or pending jobs and re-use requests.
* Ensure screen maintenance accuracy, indicating additional costs or wasted jobs.
If you are highly organized with excellent communication and problem-solving skills, we invite you to join our client's team as a Customer Service Operator. You will receive a competitive salary and opportunities for growth within a supportive environment.
Apply now by submitting your CV to be part of a company that values teamwork, customer satisfaction, and career development.
Adecco acts as an employment agency for permanent recruitment and an employment business for temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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