Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Join our retail teams to be the friendly face our customers see as they walk into one of our stores. Where it’s our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.
What you’ll do
You will lead, motivate, coach and develop the store team to deliver an exceptional customer experience and exceed store performance targets. You will approach every interaction with customers as an opportunity to increase revenue and customer experience, whilst using solution based selling and offering products and services that meet the customers needs.
1. Lead management of the Store and staff, managing operational decisions for the store
2. Motivating the team and be involved with coaching, developing and supporting the team
3. Maintain store performance and operations, monitoring, analysing and reporting on the performance
4. Training on new services and refresher training of relevant and required topics
5. Accountable for ensuring the store acts within the guidelines of the FCA
6. Expert in systems, products and systems, particularly with new product launches
7. Keep up to date and share market leading insights
8. Engage with the community ( shopping centre, job centre) etc
9. Bring the customer experience into the fore front of every decision, acting as a role model to deliver brilliant customer experience
10. Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision
Who you are
11. Demonstrated experience in retail management, including overseeing store operations and driving performance to achieve targets.
12. Proven ability to recruit, train, and develop team members, delivering effective coaching and performance management to maximise team potential and maintain high standards of customer service.
13. Track record of monitoring, analysing, and reporting on store performance to inform on improvements.
14. Knowledge of Vodafone’s products and services, as well as a strong understanding of competitor offerings within the telecoms sector.
15. Experience providing exceptional customer service, ensuring all interactions are aligned with company values and customer needs.