The Role
The Solutions Co‑Ordinator supports day‑to‑day operations of the Sales and Marketing functions. The role ensures customer needs are met, opportunities are followed up effectively, and internal processes run smoothly. By providing essential administrative and operational support, the Solutions Co‑Ordinator contributes directly to high standards of the customer experience and the success of the Solutions Team.
Key Responsibilities
* Provide administrative support to Solutions and Marketing Team
* Assist with the creation, tracking, and follow‑up of sales opportunities and proposals
* Maintain regular communication with customers to ensure satisfaction and engagement
* Identify opportunities to cross‑sell or upsell additional services
* Assist in planning and supporting account plans
* Ensure customer orders and service cases are complete and accurate before handover
* Liaise with internal departments to coordinate service delivery and resolve queries
* Support the onboarding of new customers, ensuring a smooth and professional experience
* Help maintain internal documentation, CRM, knowledge bases, and process guides
* Co‑ordinate the scheduling of internal / external meetings, including assistance with agendas and follow‑ups
* Participate in training and development activities to build product and process knowledge
Key Skills
* Strong organisational and time‑management skills
* Excellent written and verbal communication
* High accuracy and attention to detail
* Ability to prioritise and manage multiple tasks simultaneously
* Proactive approach to problem‑solving
* Strong interpersonal skills and confidence interacting across teams
* Competent in producing reports, presentations, and structured documentation
* Relationship‑building and customer service skills
* Ability to work under pressure and meet deadlines
* Process‑driven mindset with ability to follow structured workflows
* Understanding of end‑to‑end sales processes and sales cycles
* Familiarity with CRM systems and pipeline management
* Knowledge of quoting, proposal creation, and contract processes
* Basic awareness of marketing‑sales alignment (lead management, campaigns, events)
* Knowledge of IT / Managed Services environment (desirable)
Interview Process
Screening call: Phone call with our recruitment team to assess your suitability for the role, and whether the role is right for you.
First interview: A video call over MS Teams with the Hiring Manager + Team Member.
Second interview: Usually F2F interview onsite at our office in Norwich.
Equal Opportunities at Acora: Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.
To be considered for this position, you must have full rights to work in the UK.
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