Extraordinary Care. Extraordinary Culture. Extraordinary Careers.
At Helping Hands, kindness is our foundation. From our first kitchen‑table beginnings to the thousands‑strong team we are today, we’re united by one belief: everyone deserves to live well in the place they call home. If you’re passionate about creating meaningful experiences and want a role where your work genuinely helps families find the care they need, there’s a place for you here.
If you’re an ambitious operator ready to take the next big step in your career — or an experienced operational professional with strong technical skills — this is your opportunity to join a mission‑driven organisation where your work truly matters.
We’re now looking for an Operations Planning & Delivery Manager to help shape, strengthen, and streamline the way we plan, communicate, and deliver operational activity across our national network.
Whether you’re stepping up into a broader leadership role with the desire to grow, or already bring a proven track record in planning, process improvement, and operational excellence, you’ll find a collaborative culture that supports your development and empowers you to make a meaningful impact.
Salary: Up to £65,000 per year
The Role
As Operations Planning & Delivery Manager, you’ll play a central role in creating clarity, structure, and consistency across the business. You’ll lead the planning of operational activity, champion continuous improvement, and ensure cross‑functional teams have the information and processes they need to deliver excellent outcomes for customers and colleagues. You’ll become the “go‑to” for operational coordination — balancing strategic planning with hands‑on delivery, and acting as both a subject‑matter expert and a trusted partner to senior leaders.
This role is ideal for someone who thrives in a fast‑paced, multi‑site environment and wants to help shape the operational foundation of a growing organisation.
What You’ll Be Doing
* Creating and maintaining a clear operational capacity plan covering all major activity and change initiatives
* Ensuring the business has a consistent, “one version of the truth” approach to operational planning and communication
* Leading continuous improvement work across processes, policies, operating models, and service frameworks
* Acting as the business owner for key operational systems, working closely with IT and data teams
* Supporting the design and implementation of target operating and resource models across our branch network
* Leading the operational delivery of major change programmes and cross‑functional initiatives
* Working with People Engagement to deliver effective communication plans
* Building strong relationships with Divisional Directors, Heads of Operations and Area Care Managers
* Using data to report, influence decisions, and improve operational efficiency
* Contributing to the wider strategy as part of the Central Operations leadership team
You’ll Bring:
* Experience in a fast‑paced, multi‑site operational environment
* Strong problem‑solving skills and a data‑driven approach
* The ability to engage, influence, and communicate confidently at all levels
* A proactive mindset with the drive to improve how things work
* Excellent planning, organisational, and project management skills
* Flexibility, resilience, and a collaborative approach
Desirable, but not essential:
* Experience in the care sector or a regulated environment
* LEAN, Six Sigma or project/change management qualifications
* Experience implementing operating models or leading improvement projects
Why Helping Hands
* A meaningful role where your work helps frontline teams deliver life‑changing care
* A supportive, inclusive team culture that encourages growth
* Genuine opportunities for career development and progression
* Hybrid working from our Alcester Support Office
* The chance to influence operational strategy and shape how a national organisation works
* A workplace where every voice is valued and everyone is welcomed
Helping Hands is proud to champion a diverse and inclusive workforce. We welcome applications from people of all backgrounds, experiences, and identities.