About the Role: We are currently recruiting for an Administrator for our client based in Sunderland, this is an exciting opportunity to join a growing team in a developing market. The successful candidate will have experience of working in a fast-paced office environment, prioritising a busy work schedule, and providing a support function across multiple teams. Please note due to the role only being available on a full time, permanent basis, we can not accept any students for this role Key Responsibilities: Respond to and triage all enquiries received via the help desk, ensuring a prompt and professional service Accurately record all calls on the company system and ensure they are allocated to the appropriate internal or external teams Work collaboratively with the management team to ensure all logged jobs are monitored and closed in accordance with contractual requirements Maintain a high standard of communication when liaising with clients, subcontractors and colleagues, demonstrating confidence and professionalism at all times Provide administrative support to management and offer reliable cover for the wider admin team during periods of holiday or absence Operate effectively within an open‑plan office environment, contributing positively to team culture and overall service delivery Proficiency in Microsoft Word and Excel Pay Rate: £12.21ph - £13.51ph Working Hours: Mon-Thurs - 8am-4:30pm Fri - 8am-2:30pm 40hrs per week - full time only No bank holidays or weekend working Additional shut down holidays How to Apply: To apply, please attach your CV to this advert. A member of our recruitment team will be in touch shortly to discuss next steps. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.