Head of Service Delivery | Basingstoke/Hybrid | £80,000 - £110,000 | Customer Success | Delivery Leadership | Fintech | SaaS | Agile | PMO | Implementation | Strategy | Growth | Culture Builder Are you the kind of leader who thrives in high-growth environments? Do you know how to scale delivery teams while keeping customers genuinely happy? I’m working with a fast-scaling fintech that’s transforming how enterprise clients manage cash and payments. They’re on the hunt for a Head of Delivery to lead the post-sale customer journey, from onboarding and implementation to support and long-term success. You’ll be owning the full delivery lifecycle, managing teams across Customer Success, PMO, Implementation, and Support. This is a strategic leadership role where you’ll shape delivery frameworks, drive customer retention, and build scalable processes that actually work. You’ll be joining a tight-knit leadership team and playing a key role in defining how the business grows. Think: high autonomy, high impact, and a culture that values pragmatism over process for process’s sake. What you’ll be doing: Leading multifunctional teams across delivery, support, and success Building scalable onboarding and implementation frameworks Driving customer retention and upsell through relationship management Owning delivery strategy and KPIs across the department Championing Agile/Hybrid ...