Job DescriptionJob Description
The Maintenance Supervisor is responsible for supervising general maintenance of the property and staff along with providing after-hour support as needed. For this position, associate MUST be available on weekends and holidays and be on call as needed. SALARY WILL BE BASED ON EXPERIENCE.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Guest Service
* Maintains guest service as the driving philosophy of the operation
* Personally, demonstrates a commitment to guest service in responding promptly to guests’ needs
* Committed to making every guest is satisfied
* Meets or exceeds guest satisfaction measures
* Ensures hotel standards and services contribute to the delivery of consistent guest service
* Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards
Maintenance Supervisor Duties
* Ensure that room maintenance requests are handled in a prompt and courteous manner.
* Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and repair projects.
* Audit key boxes/logs for all departments
* Supervise and appoint a variety of contractors and existing staff on a number of projects, Obtaining multiple quotes to present to General Manager
* Manage monthly, quarterly and annual 3rd party contacts to ensure its complete and on time, In compliance with brand standard
* Approach all encounters with guests and employees in a friendly, service-oriented manner.
* Maintain regular attendance in compliance with Gulph Creek Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
* Comply at all times with Gulph Creek standards and regulations to encourage safe and efficient hotel operations.
* Supervise and train all Engineering staff, oversee projects.
* Coordinate all Engineering staff scheduling to ensure ample coverage
* Create and adhere to the annual budget for department.
* Develop and implement plans to keep property, equipment and grounds in an acceptable state of repair.
* Coordinate periodic inspection of all safety systems.
* Accurate and timely completion of paperwork
* Attend all meetings required and participate in M.O.D program.
* Perform maintenance and repair work on the interior and exterior of buildings, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating/air conditioning ventilation, and water treatment systems.
* Schedule and oversee preventive maintenance program for all guestrooms
* Create and implement preventive maintenance program for all hotel equipment.
* Follow and enforce procedures that ensure the security of inventory.
* Assist in education/training employees on current safety issues to ensure compliance with all federal, state and local laws and safety regulations
* Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
* Other duties as required.
SUPERVISORY RESPONSIBILITIES
Manages and directs staff including recruitment, selection and development to achieve Company goals and objectives.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
* High School diploma or equivalent required.
* 2 years’ experience in general building maintenance and/or construction, or an equivalent combination of education and experience.
* Advanced vocational training
* May be required to work nights, weekends, and/or holidays.
* Must have good communication and customer service skills.
AND MATHEMATICAL SKILLS
* Ability to read and speak English/ and comprehend simple instructions, short correspondence, and memos
* Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
* Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property
* Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs
* Demonstrated engineering skills
REASONING ABILITY
Demonstrate the ability to anticipate and solve practical problems or resolve issues.
CERTIFICATES, LICENSES, REGISTRATIONS
* Refrigeration, electrical, plumbing skills, boiler operation and maintenance skills, water treatment and chiller operation knowledge.
* Must have a valid driver’s license.
Tools & Equipment:
Hand and power tools, electrical test equipment, refrigeration equipment, plumbing equipment, welding equipment, audio-visual equipment, pipe cutting equipment, telephone, office equipment, calculator, computer/computerized monitoring systems.
PHYSICAL DEMANDS/ WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Individuals may need to sit, stand, and bend as needed for an extended period of time
* Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials
* Proper lifting techniques required
* Heavy work- Exerting up to 100 pounds of force occasionally, and/or 100-200 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. Frequently handling objects and equipment to maintain the facility
The performance of this position may occasionally require exposure to the manufacturing areas where certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.
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