Department : Building Support Services Location(s) : Central London Salary : £62,837 Job description Flexible Working: Full Time, Monday-Friday. Flexitime is available for this opportunity. Due to the nature of this role, you will be based on site 100% of your working week. About Us MI5 keeps the country safe from serious threats like terrorism and attempts by states to harm the UK, its people and way of life. We carry out investigations by obtaining, analysing and assessing intelligence, and then work with a range of partners, including MI6 and GCHQ to disrupt these threats. Through our protective security arm, we provide advice and guidance to government, businesses and other organisations about how to keep themselves safe. A role in MI5 means you’ll do unique and challenging work in a supportive and encouraging environment, making a real difference to UK national security. The Role As a Facilities Contract Manager, you’ll be a senior member of the Facilities Management (FM) leadership team alongside a number of other Contract Managers who take care of their own buildings. Vital to our wider mission, you’ll build a strong relationship with one of our FM supplier partners and lead the delivery of all outsourced FM services and activities. While ensuring our FM supplier partner delivers services according to the contract, you’ll keep our customers at the forefront of decision making. You’ll work with a variety of stakeholders including building occupiers, commercial and finance teams, health and safety teams, and project delivery teams, to name a few. Your day to day will include contract management and stakeholder engagement, chairing contract and operational meetings, as well as finance and commercial reviews. You can also expect to be responsible for the line management of a team of Building Services Technical Leads who look after both hard and soft facilities management activities. About You While we don’t require you to have any specific qualifications, you will need experience managing a high value total facilities management contract within a large and complex office environment. You’ll be able to develop and manage stakeholder and partner relationships. You’ll also understand the technical aspects of a large office environment and be confident managing a team of Senior Technical Leads. You’ll be able to demonstrate knowledge of what makes a successful FM contract and articulate your experience of delivering one. Plus, you’ll be confident questioning and evaluating potential technical solutions that may impact building occupiers while weighing the risks associated with disruption in service delivery. You’ll be able to show us how you use your communication and interpersonal skills effectively, when dealing with stakeholders and partners. Training and Development When you start, you’ll get a two-week team and departmental induction where you’ll meet fellow FM managers, spend time with supplier partners and get to know the commercial, finance and other in-house teams you’ll work with. You’ll be assigned a buddy to help you settle in and we’ll work with you to develop the skills and knowledge you need to successfully carry out your responsibilities. We’ll also invest in your learning and support you to gain professional qualifications and certifications that align with your role including becoming a Member of the Royal Institute of Chartered Surveyors (MRICS). We’re committed to developing our staff and recognise this will look different for everyone. We have an exceptional skills community dedicated to supporting you, so from day one, you’ll be empowered to set the direction for your career. Rewards and Benefits You’ll receive a starting salary of £62,837 plus other benefits including: - 25 Days Annual Leave automatically rising to 30 days after 5 years' service, and an additional 10.5 days public and privilege holidays - Opportunities to be recognised through our employee performance scheme - Personal Learning Budget - Interest-free season ticket loan - Excellent pension scheme - Cycle to work scheme - Facilities such as a gym, restaurant and on-site coffee bars (at some locations) - Paid parental and adoption leave. Equal Opportunities At MI5 diversity and inclusion are critical to our mission. To protect the UK, we need a truly diverse workforce that reflects the society we serve. This includes diversity in every sense of the word: those with different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking and those with disabilities or neurodivergent conditions. We therefore welcome and encourage applications from everyone, including those from groups that are under-represented in our workforce such as women, those from an ethnic minority background, people with disabilities and those from low socio-economic backgrounds. Find out more about our culture, working environment and diversity on our website: https://www.MI5.gov.uk/careers/diversity We’re Disability Confident MI5 is proud to have achieved Leader status within the DWP’s Disability Confident scheme. This is aimed at encouraging employers to think differently about disability and take action to improve how they recruit, retain and develop disabled people. As a Disability Confident Leader we aim to ensure that a fair and proportionate number of disabled applicants who best meet the essential minimum criteria for this position, will be offered an interview, if it is practical for us to do so. (This is known as Offer of an Interview.) To secure an interview for this role, the minimum criteria (in order of application process) are: Clear motivation for applying to work for MI5 and this role – assessed at application sift. • Demonstratable experience of managing a high value Total Facilities Management contract within a large complex office environment – assessed at application sift There is a wide range of extra support available throughout the recruitment process to enable you to do your best, see our website (Penna link to website) for information on the reasonable adjustments we can offer. What to Expect Our recruitment process is fair, transparent, and based on merit. Here is a brief overview of each stage, in order: Application and CV sift • Competency and role-based assessment Please note, you must successfully pass each stage of the process to progress to the next. Your application may take around 6 - 9 months to process including vetting, so we advise you continue any current employment until you have received your final job offer. Before You Apply To work at MI5 you need to be a British citizen or hold dual British nationality. Read about our eligibility criteria. This role requires the highest security clearance, known as Developed Vetting (DV). It’s something everyone in the UK Intelligence Community undertakes. You can find out more about the vetting process. Please note we have a strict drugs policy, so once you start your application, you can’t take any recreational drugs and you’ll need to declare your previous drug usage at the relevant stage. Before you apply, we advise you to consider setting up a separate email address for your contact with us, to ensure your personal and application correspondence remain separate. Try to avoid having identifying features in your email address, such as your first and/or surname and date of birth. This is good practice and will help you to manage your application with us more securely. The role is based in central London, so you’ll need to live within a commutable distance. Please consider any financial implications and practicalities before submitting an application. An interest-free loan is available to assist with relocating into privately rented accommodation to take up the offer of employment. Please note, you should only launch your application from within the UK. If you are based overseas, you should wait until you visit the UK to launch an application. Applying from outside the UK will impact on our ability to progress your application. You should not discuss your application, other than with your partner or a close family member. Right to Withdraw Statement: Please be aware that we withhold the right to bring forward the closing date for this role from the original closing date once a certain number of applications have been received. Please be mindful of this and submit your application at your earliest convenience to avoid disappointment