Warehouse Operations Manager About Us Beyond Fulfilment is a fast-scaling 3PL provider offering flexible, data-driven warehousing and fulfilment services for some of the most innovative eCommerce and D2C brands. From automated warehousing to tech-powered inventory and shipping solutions, we go beyond standard logistics to deliver scalable, tailored support for high-growth businesses. As we continue our rapid growth, we are looking for a commercially minded and operationally strong Warehouse Operations Manager to join our team. You’ll be responsible for running the day-to-day warehouse operation, managing client SLAs, leading teams, and driving a culture of continuous improvement. Role Overview This role is ideal for an experienced logistics professional with a strong understanding of warehouse operations, 3PL relationships, warehouse systems (WMS), and performance reporting. You’ll work cross-functionally with internal teams and external partners to ensure operational excellence, client satisfaction, and efficient use of resources across the warehouse. Key Responsibilities Warehouse Operations • Lead and oversee daily warehouse functions including inbound, outbound, putaway, replenishment, inventory control, and returns. • Ensure all warehouse activities are completed in line with agreed SLAs, with a focus on accuracy, speed, and safety. • Ensure compliance with all health & safety policies, industry standards, and internal SOPs. • Manage peak season planning, shift structures, and workforce allocation to ensure operational readiness. Team Management & Leadership • Lead and develop warehouse supervisors and team leads across different shifts and departments. • Support recruitment, onboarding, and ongoing training of warehouse staff to ensure high performance and retention. • Create a positive and productive working environment with clear goals, recognition, and accountability. 3PL & Stakeholder Collaboration • Serve as the key operational contact for third-party logistics (3PL) providers, driving service quality and accountability. • Work closely with internal departments (Client Success, Inventory, Tech, and Commercial) to ensure smooth coordination and client delivery. • Act as a point of escalation for operational queries or issues affecting client experience or delivery performance. System Optimisation & WMS Oversight • Utilise your strong understanding of Warehouse Management Systems (WMS) to optimise workflows and improve system adoption. • Work with internal tech teams to configure, test, and continuously improve WMS performance and reporting functions. • Ensure that all warehouse team members are trained effectively on WMS use, scanning, and system processes. Project Management & Client Onboarding • Lead operational setup for new client onboarding, including warehouse layout planning, packaging processes, SLAs, and reporting structures. • Support project delivery for warehouse expansion, automation, or service diversification initiatives. • Liaise with clients during onboarding and change management phases to ensure a seamless operational setup. Performance Monitoring & Reporting • Build and maintain clear KPI dashboards and reports across picking, packing, shipping, productivity, labour, and order accuracy. • Monitor warehouse capacity, space utilisation, and cost per order metrics to inform planning and budgeting. • Use data to identify underperformance and implement corrective actions to improve operational output and customer service. Continuous Improvement • Identify opportunities to optimise processes, reduce manual touchpoints, and improve productivity. • Champion a culture of continuous improvement, with clear action plans and measurable outcomes. • Drive cost-efficiency initiatives without compromising service or quality. What We're Looking For • Significant experience in warehouse operations management, ideally in a 3PL or high-volume fulfilment environment. • Strong understanding of Warehouse Management Systems (WMS) and how they support operational efficiency. • Proven track record in managing 3PL or multi-client warehouse operations. • Highly proficient in analysing data and reporting on operational KPIs; advanced Excel or BI tool knowledge preferred. • Strong project management capability – able to lead cross-functional initiatives and manage change effectively. • Excellent communication skills and stakeholder management (both internal and external). • Commercially minded with a focus on operational cost control and client service. Desirable • Experience in eCommerce, retail, FMCG, or D2C fulfilment environments. • Familiarity with Lean, Six Sigma, or other operational improvement methodologies. • Experience with ERP systems What We Offer • Competitive salary and performance-related bonus • 25 days annual leave bank holidays your birthday off • Flexible career development and progression opportunities • Staff discounts and benefits across partner brands • A high-impact role in a rapidly growing fulfilment business • Supportive, fast-paced work environment with autonomy and ownership