Job Title: Agency Manager
Location: Blantyre/Wrexham
Salary: from £47,200 to £59,000 + up to 10% bonus
Job Type: Permanent/Hybrid
Closing Date: 10.06.2026
What you'll be doing
* Allocate accounts to DCAs based on performance to maximise collections and warrant delivery.
* Monitor DCA performance, identify trends, address discrepancies and drive competitive improvement.
* Manage the tender process with Procurement to secure cost‑effective contracts and strong collection/trace strategies.
* Collaborate with Procurement, Legal, Complaints and Data Protection to deliver all contractual and regulatory requirements.
* Represent ScottishPower to strengthen collection and trace outcomes while maintaining brand reputation.
* Conduct regular on‑site reviews and audits, addressing under‑performance and developing new agency relationships.
* Ensure full compliance with Debt Collection Guidelines, Data Protection and Information Security standards.
* Forecast, control and monitor the Legal & Professional budget, advising on cost‑to‑benefit impacts.
* Support operational teams by sharing insights from DCA processes to prevent debt and maximise cash collection.
* Work with operational managers to improve understanding of financial impacts, including write‑offs.
* Identify issues that hinder agency performance and lead continuous improvement initiatives.
* Reduce complaints by identifying and resolving defective accounts early.
* Ensure invoices, remittances and daily data files are processed accurately and on time.
* Provide flexible, ad hoc support to Operational Managers as required.
What You'll Bring
* Proven experience managing third‑party suppliers and commercial contracts.
* Proven negotiation skills and the ability to analyse complex performance data.
* Solid understanding of end‑to‑end debt collection processes and relevant regulations.
* Experience with SAP (including ISU), budgeting and forecasting.
* Confident decision‑making with the ability to challenge existing processes and drive improvement.
* Excellent communication, leadership and organisational capabilities.
* Proven analytical and planning skills with the ability to manage multiple priorities in a fast‑moving environment.
* Ability to lead and embed change.
Minimum Criteria
* Experience with debt collection systems, processes and policies.
* Proven experience managing commercial contracts with external partners.
* Proven interpersonal skills including teamwork, facilitation and negotiation.
* Excellent organisational skills with strong financial and business acumen.
* Highly numerate with strong analytical capability.
* SAP ISU experience.
What's in it for you
* 36 days annual leave
* Holiday purchase – perfect your work/life balance with extra annual leave
* Share Incentive Plan and Sharesave Scheme
* Payroll giving and charity matched funding
* Technology Vouchers – save more and spread the cost of your technology purposes
* Count us in – pledge to reduce carbon emissions and help fight climate change
* Electric Vehicle Schemes – to help you transition to green/clean driving
* Cycle to Work scheme and public transport season ticket loans
* Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
* Life Assurance (4x salary)
* Access to Savesmart financial wellbeing support
* Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Legal Notice – EEO Statement
We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy‑related support. If you need support, please reach out to careers scottishpower.com.
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