Sales assistant

Job Title: Sales Assistant

Location: Ladurée kiosque at Laduree Bicester Village

Reports to: Retail Manager and Cluster Manager

Job Type:Full-Time: 8H shift flex

Position Summary:We are seeking a reliable and dedicated Retail Assistant to joinour team at Ladurée Bicester Village kiosk, where you will play a key role in delivering an exceptional customer experience. As an ambassador of our iconic brand, you will contribute to creating a luxurious and welcoming environment for every guest.The ideal candidate will possess strong common sense, a hardworking attitude, and a willingness to go the extra mile to ensure smooth and efficient operations, especially during the peak period of Christmas time.

Key Responsibilities:

Customer Service Excellence

* Greet customers warmly, creating a welcoming and luxurious shopping experience.
* Assist customers in selecting Ladurée products, such as macarons, pastries, and gifts, while providing knowledgeable recommendations based on customer preferences.
* Uphold Ladurées exceptional service standards by ensuring each customer interaction is personal, courteous, and attentive.
* Handle customer inquiries and provide detailed information about product origins, flavors, ingredients, and Ladurées unique offerings.

Sales and Upselling