Key responsibilities of the role:
* Providing a flexible coordinated wraparound support to enable efficient and effective navigation through health, social care, and third sector services, with support for the wellbeing of the people living with dementia (PLWD) throughout their journey from diagnosis through to end of life or admission into a care home.
* Maintaining and effectively manage a caseload, providing wellbeing support plans to PLWD that enable them to adapt to changes they may experience and provide appropriate support based on their changing needs.
* Liaising with referring partners to receive, assess and process in-bound referrals for the service.
* Ensuring that accurate client records are kept and that all relevant information, is recorded by the team in line with GDPR.
* Ensuring that contact SLAs are met and that service users have an initial contact within 48 working hours following receipt of referral, to discuss next steps. Face to face appointments are arranged within 10 working days and Wellbeing Support Plans are provided to the PLWD within 20 working days of first appointment.
* Ensuring that every PLWD, and their carers/family members, receive access to clear and timely information, advice, and guidance about the support available to them.
* Work alongside individuals in a manner that is strengths-based and person-centred, enabling them to be in control and participate as much as possible.
* Championing the needs and rights of the individual living with dementia, respecting their choices, and supporting communication of their views when asked, and promoting rights-based approaches across the Dementia Service.
* Identifying where further ‘added value’ support could be offered either through Age Cymru Dyfed’s other services – e.g., Information and Advice, Befriending Life Links, Digital Support, Practical Services, etc., or another service provider.
* Providing structured on-going support and follow up reviews or keeping in touch calls tailored to the needs of the PLWD as required.
* Facilitating service users’ ability to communicate in their language of choice.
* Developing networks with relevant external professional and partner organisations who also work in the field of dementia, memory loss, and other health and social care organisations.
* Raising community awareness of people living with Dementia supporting West Wales to become a Dementia Friendly region.
Skills, Qualities and Experience
Skills, Qualities, and Experience
Essential (E) or Desirable (D)
The ability to listen and communicate effectively and establish a good rapport with people.
E
A knowledge and understanding of the complex and difficult issues faced by people living with Dementia (and their carers) in west Wales.
E
An understanding of mental health and well-being issues, including
Dementia and carer stress
E
An awareness of primary legislation in Wales seeking to address these issues.
E
A broad understanding of health and social care issues for people living
with Dementia and those who care for and of support them
E
Experience of adhering to policies and procedures, including those linked to consent, GDPR, adult safeguarding, etc
E
The ability to work objectively, in a person-centred way, effectively
liaising with others including but not limited to clients, their carers, health and social care professional, other providers of service, etc
E
The ability to work with a high degree of autonomy; to manage time effectively and prioritise referrals that target those in greatest need.
E
Experience of and commitment to collaborative working and co- production.
The ability to make home visits as necessary.
E
Knowledge of the welfare benefits framework and the ability to undertake benefits checks and provide advice to level 4 of the advice framework.(Training will be provided)
D
A knowledge of the framework and organisation of service providing agencies relevant to older people living with Dementia and their well-
being needs across Dyfed
D
Spoken and written Welsh to a minimum of level 3.
D
Previous experience of working with individuals living with Dementia and/or their carers.
D
This job description is intended as a summary of the main elements of the job described. They may be varied from time to time in consultation with the job holder without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.
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