NHS Greater Glasgow and Clyde (NHSGGC)
is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The Role
The overall aim of the eHealth Directorate is to deliver and maintain a comprehensive integrated information, technology and record management strategy in order to ensure that the right information is provided in the right place at the right time, to support highest possible levels of diagnosis, treatment and care of patients and clients, to support continuous improvement of the health of the populations we serve and to achieve more effective integration between Health and the care services of our Local Authority partners.
This includes patients' case notes and other information for clinicians working in the community and primary care, in outpatient clinics, on the point of admission for inpatients/day cases and for review after discharge: it includes developing and supporting electronic information systems for clinical and management use: and it includes collection and analysis of data required by the Scottish Government Health Department, for local monitoring of activity or performance, and for surveillance and protection of the health of our populations.
The eHealth Directorate has approximately 1,642 staff, a revenue budget of approximately £70.7m (incl annual Scottish Government ring fenced funding), annual capital budget ranging between £7-8m and non-recurring eHealth budget of approximately £13.2m.
The EHealth Directorate Comprises The Following Departments
Operations
– responsible for the overall IT and Telecommunication service delivery to NHSGGC including the delivery of the underpinning technical infrastructure and applications to support the health and corporate directorates across NHSGGC to agreed KPI's and SLA's. In additional Information security and compliance.
* Strategy and Programmes - responsible for the development of the medium to long term eHealth Strategy and the delivery of a large number of highly complex programmes and projects including significant service reconfiguration and System development.
* Innovation – responsible for development and delivery of eHealth enabled Innovation Programmes, linking with Innovators such as clinicians, R&D, industry and SME's within NHSGGC, West of Scotland, and the broader Innovation community.
* Information Management – responsible for the collection and analysis of information, information governance and delivery of knowledge management services. This service comprises Knowledge Services (Libraries), Clinical Coding and Business Intelligence.
* Health Records – delivery of Health Records services across NHSGGC, including provision of outpatient clinics and ward clerk services
* Business and Resource Management – responsible for financial management, procurement & contract management, audit, risk management, Programme Management Office (PMO), Information Governance, FOI responses and overarching aspects of Human Resource and Organisational Development, Health & Safety, general Directorate wide governance and facilities management activities.
Duration, Location, and Working Pattern:
Permanent, Full time
Shift Pattern - Monday - Friday (9-5)
Smithhills street
Key Responsibilities
Business Analysis
* Creation of system requirement documents, scenario testing, systems appraisal and budgetary reports for small through to enterprise wide clinical and non clinical management information systems and submission of proposal documentation to senior operational management.
* Business process mapping, re engineering and redesign of current and proposed operational environments for clinical and non clinical settings within CHCP's and the Mental Health Partnership.
* In partnership with Culture Change leads, deliver large scale major clinical, administration and IT service transformation on business processes, people and technology, to enable successful uptake and delivery of programmes of work.
* To support and facilitate the continuous improvement of the NHSGGC Programmes, IT Support and Training Team.
Project Management
* Planning, scheduling and rescheduling as necessitated, complex interdependent projects within a governed, risk minimal manner ensuring projects deliverables are aligned with other project dependencies.
* The monitoring and reporting of programme progress, risk and exceptions to the programme steering group(s) where appropriate.
* Ensures ITIL service transition techniques are used to deliver successful implementation of all aspects of the service, including identification of stakeholders, application and adaptation of service design, including modification of design if need detected during transition.
Knowledge, training, qualifications and/or experience required to do the job:
Essential
* The post holder will have gained significant practical experience in the specification, development and implementation of information systems within a public or private service environment.
* Ability to prioritise and meet deadlines in a time constrained environment.
* Ability to exercise initiative and work independently.
* Good interpersonal and negotiating skills allowing post holder to influence decision making.
Desirable
* A theoretical knowledge of network architecture gained through past implementations of product sets.
* Both theoretical and practical experience of database structures gained through achieving a relevant diploma or degree and/or previous practical workplace experience.
What We Offer
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
* A minimum of 27 days annual leave, increasing with length of service, plus public holidays
* Membership of the NHS Pension Scheme, including life insurance benefits
* Salary Sacrifice Car Benefit Scheme
* Development opportunities including study bursaries, e-learning and classroom-based courses
* Enhanced pay for working public holidays
* NHS discounts on a wide range of goods and services
* Confidential employee support and assistance, including counselling and psychological therapies
Interested?
If you would like to find out more, we would love to hear from you.
For An Informal Discussion, Please Contact
Stefanie Somerville, Programme Manager
Details on how to contact the Recruitment Service and the Recruitment Process:
Information for candidates
This post may close early to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.
From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of
work-life balance
and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as
"various"
, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community
. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the
Armed Forces Covenant,
NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
Candidates must provide original and authentic responses to all questions within the application form. The use of
artificial intelligence (AI)
, automated tools or other third-party assistance to generate, draft or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the recruitment process.
For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.