Job Title: Retention Specialist Location: Ashford Job Type: Full time/permanent - Hybrid working 2 days in the office / 3 days at home (after initial training period of two weeks) Hours of work: 08:30 - 17:00 Monday to Friday Salary: £25,000 - £26,000 per annum Do you have a flair for building strong relationships? Do you have a proven track record in managing diverse client portfolios and hosting engaging events? If so, this could be the role role you! Key Responsibilities: Host and organise events to strengthen client relationships and promote the brand. Develop and nurture long-term relationships with clients, ensuring their needs are met and they receive exceptional service. Manage a diverse range of accounts, understanding each client's unique requirements and delivering tailored solutions. Proactively identify opportunities to enhance customer satisfaction and grow client accounts. Collaborate with cross-functional teams to ensure seamless service delivery and client success. Skills/experience required: Proven experience in a similar client-facing role. Strong interpersonal and communication skills with the ability to build rapport easily. Confident with public speaking Ability to manage multiple clients and priorities effectively. Excellent problem-solving skills with a detail-oriented mindset...