Overview
Aftermarket Sales Support. Are you passionate about solving technical challenges, supporting customers, and driving product quality improvements? Join us as our Aftermarket Sales Support, where you'll play a key role throughout the entire product lifecycle.
What You'll Do
* Provide technical support and guidance to Service Partners, including claim evaluation and periodic audits.
* Manage field service requests (warranty & non‑warranty), involving Service Partners, Xylem Field Engineers, or direct on‑site support when needed.
* Ensure all activities comply with required health & safety procedures.
* Organize product returns for deeper analysis according to central guidelines.
* Use approved tools to manage claims and warranty expenses within your delegated authority (DOA).
* Deliver and support service training: troubleshooting, commissioning, failure analysis.
* Offer after‑sales technical support to sales teams, installers, customers, and end users.
* Provide on‑site support for commissioning and high‑impact issues.
* Report field‑identified product quality issues to local and central teams.
* Support field test initiatives for product validation.
* Propose aftermarket business opportunities (e.g., spare parts, maintenance contracts).
* Manage profitable maintenance contract activities (technical, contractual, financial).
What You Bring
* A technical diploma (Engineering or similar).
* 2-3 years' experience in After Sales, Pre‑Sales, Product Quality, or similar technical functions.
* Strong technical problem‑solving skills, communication abilities, and a customer‑focused mindset.
* Ability to work both independently and collaboratively with service partners and cross‑functional teams.
* Willingness to travel for on‑site support when required.
Why Join Xylem?
At Xylem, we're committed to solving water challenges around the world. You'll work with a globally recognised brand, great people, and have the opportunity to directly influence service excellence and product quality across our product portfolio.
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