Future PLC have an exciting opportunity for a Sales & Retention assistant to join our team, located in Cardiff. If you pride yourself on your ability to help customers, overcome objections, and find solutions, then this will be the perfect role for you.
What you'll be doing
As a Sales & Retention assistant, you'll be responsible for retaining our magazine subscription customers throughout the year, ensuring our customers are happy to continue their subscription with us.
1. Point of contact for individual customers looking to cancel their subscription
2. Achieving KPI's and monthly targets
3. Objection handle, and retain customers
4. Use all relevant and related systems to accurately capture customer data including updating notes and outcomes
Experience that will put you ahead of the curve
5. Customer focused with strong questioning ability.
6. Sales knowledge/experience advantageous.
7. Excellent retention or selling and negotiating skills.
8. Working collaboratively within the team and other departments.
What's in it for you
The expected salary for this role is £26,500.
This is a Hybrid role from our Cardiff Office, working three days from the office, two from home
… Plus more great perks, which include;
9. Uncapped leave, because we trust you to manage your workload and time
10. When we hit our targets, enjoy a share of our profits with a bonus
11. Refer a friend and get rewarded when they join Future
12. Well-being support with access to our Colleague Assistant Programmes
13. Opportunity to purchase shares in Future, with our Share Incentive Plan
Internal job family level P7
Who are we…
We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.
We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!
Our Future, Our Responsibility - Inclusion and Diversity at Future
We embrace and celebrate diversity, making it part of who we are.
Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.
When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.
Because a diverse team isn't just good for business. It's the Future.
Find out more about Our Future, Our Responsibility on our website.
Please let us know if you need any reasonable adjustments made so we can give you the best experience!
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