Job Title: Telesales Associate
Location: Lagos and Port-Harcourt
Department: Sales and Business Development
Reports to: Telesales Supervisor
About Rise
Risevest is a digital wealth management company helping individuals across Africa build long-term wealth through expert-managed investment portfolios. With a mission to make investing simple, transparent, and accessible, Risevest empowers users to grow and preserve their wealth through global and local asset classes. We are a certified Great Place to Work 2025, with a culture of innovation, excellence, and impact.
About the Role
The Telesales Associate plays a critical role in driving customer acquisition and early-stage activation at Rise. You will engage inbound and outbound leads, educate prospects on Rise's investment products, and convert qualified leads into active, funded investment accounts. This role sits at the intersection of sales, customer education, and trust-building, requiring strong communication skills and a results-driven mindset.
What You'll Do
* Engage marketing-generated, inbound, and outbound leads via phone calls and email
* Educate prospects on Rise's investment products, benefits, risks, and returns in clear, simple terms
* Qualify prospects based on investment readiness, risk appetite, and funding capacity
* Convert qualified leads into active, funded Rise accounts
* Guide customers through onboarding, KYC, and first deposit processes
* Handle objections related to trust, compliance, FX exposure, security, and investment concerns
* Support customers in selecting suitable investment products based on their goals
* Answer customer questions and address complaints or doubts professionally
* Accurately enter, update, and maintain customer and lead data in CRM tools
* Track follow-ups, deal stages, call activity, and conversion progress
* Meet or exceed monthly sales targets, KPIs, and response-time SLAs
* Collaborate with Customer Success, Product, Compliance, and Sales Operations teams
* Share customer feedback, objections, and insights to improve sales processes
* Go the extra mile to facilitate future sales and long-term customer relationships
What We Are Looking For
* Bachelor's degree in Economics, Finance, Business Administration, Accounting, or a related field is preferred
* 1–3 years of experience in telesales, inside sales, or customer acquisition (fintech experience is a plus)
* Proven track record of meeting or exceeding sales targets, preferably over the phone
* Strong phone presence with persuasive communication and negotiation skills
* Ability to learn financial products quickly and explain them clearly to prospects
* Comfort using CRM tools, digital sales platforms, and telephone systems
* Results-driven, target-oriented mindset with strong follow-up discipline
* Basic understanding of financial or investment products, or strong willingness to learn
* Familiarity with Nigerian retail investors and common FX-related concerns is an advantage
You'll Thrive in This Role If You Have:
* Excellent communication and interpersonal skills
* Strong objection-handling and closing abilities
* Confidence presenting products and services over the phone
* A customer-first mindset with the ability to build trust quickly
* Attention to detail when maintaining records and CRM hygiene
* Resilience, persistence, and motivation to hit ambitious sales goals
* The ability to collaborate cross-functionally and adapt in a fast-moving environment.
Why Rise?
* Opportunity to drive meaningful impact across a fast-growing pan-African fintech.
* Competitive compensation.
* Flexible work setup and supportive, mission-driven culture.
* Health insurance, paid time off, pension contributions, parental leave, and learning opportunities.
* Work with a team obsessed with excellence, transparency, and innovation.
Rise is an equal opportunity employer and we value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.