To provide a visible, proactive and responsive neighbourhood management service to Paradigm customers and neighbourhoods, delivering services in accordance with our Customer Care Standards.
The role is hybrid and requires travel within Buckinghamshire and surrounding areas.
Would you like to put your considerable people skills and advanced housing knowledge to the very best use? At SettleParadigm, we put our residents at the heart of everything we do. Our mission is simple: deliver outstanding service by utilising the skills, experience, and understanding of our residents. Are you looking to join a growing, values-led organisation with a clear social purpose?
At SettleParadigm, were proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.
Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger weve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve
If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, wed love to welcome you on our journey. Together, were building a better future.
Weve evolved our Housing Officer role into Customer & Neighbourhood Officer, and wed love for you to join our dedicated, highly motivated team.
What youll do
As a Customer & Neighbourhood Officer, youll play a pivotal role in delivering a proactive, holistic, and customer-centric neighbourhood management service. Your responsibilities will include:
Ensuring high levels of service performance and customer satisfaction.
Identifying when specialist support is needed to help customers sustain their tenancies.
Using data insights to drive area and service improvements.
Managing a mixed-tenure area and handling both day-to-day and complex cases.
Collaborating with internal teams and external partners to deliver area plans and improve our neighbourhoods.
This is a highly visible and rewarding role where youll be an advocate for our residents, delivering services in line with our Customer Care Standards and making a real difference in the communities we serve.
What were looking for:
Strong customer focus with experience and understanding of social housing issues and associated legislation.
Ability to manage a demanding and diverse workload, including case management.
Advanced communication skills (written and verbal) with proven ability to influence.
Commitment to continuous personal and professional development.
Organised and self-motivated
A full driving licence, access to your own vehicle, and the ability to travel within Buckinghamshire area (Business mileage will be paid in line with our policy at prevailing rate, (currently 45p per mile, less home to work commute)
For added brilliance:
Knowledge of one or more of the following areas: Anti-social behaviour, Tenancy Sustainment, Benefits, Safeguarding, Housing law, relevant Court experience, CIH qualification and level 3, signposting to relevant bodies (Citizens advice, debt management, older peoples services)
Ready to make a difference?
Apply today and help us create thriving neighbourhoods where customers feel supported and valued.
Wed like to act fast on this role and will be screening applications as they come in, so do please answer our questions as fully as you can so that we can give due consideration to your skills and experience.
Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
annual salary: £37,736 per annum
25 days holiday, increasing with service, plus Christmas closure and buy options
Generous pension scheme up to 9.5% employer contribution via salary sacrifice
Family-friendly leave : Enhanced maternity, paternity, and adoption leave
Health cash plan claim up to £1,800 for everyday health costs (plus free kids cover)
Life cover and income protection
Flexible working hybrid options, modern offices, free parking & EV charging
And thats just the beginning! Were also thrilled to provide:
Mental Health First Aiders available to support
Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
Funded training, qualifications & apprenticeships
3 paid volunteering days in the local communities
Peer-recognition rewards platform
Paid professional subscription (one per year)
Working Hours & Additional Pay
Hours and working pattern
Participation in out-of-hours rota, with potential to boost base salary.
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and well always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
Closing Date: Monday 02 March 2026
We reserves the right to close this vacancy earlier than the closing date should we find a suitable candidate.
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