Customer Voice and Engagement ManagerSalary: £43,000 - £47,000Submit your CV and any additional required information after you have read this description by clicking on the application button.Location: Ptarmigan House, Shrewsbury Business ParkContract: Permanent | 37 hours per weekWe dont just listen to our customers - we act on what they tell us.At Shropshire Towns & Rural Housing (STAR Housing), were looking for an experienced Customer Voice and Engagement Manager to lead, champion and embed the resident voice across everything we do.This is a senior, high‑impact role where youll ensure customer insight, lived experience and scrutiny directly influence our services, decisions and performance - and that we can clearly evidence this to our Board, EMT and the Regulator.What youll doLead STARs approach to customer voice, engagement, scrutiny and insightManage and empower our Customer Scrutiny Panel to provide effective challengeTurn customer feedback into real, measurable service improvementsEnsure compliance with the Social Housing (Regulation) Act 2023 and Consumer StandardsProvide assurance through high‑quality reporting to EMT and BoardChampion equity, diversity and inclusion in all customer engagement activityWhat were looking forProven experience in customer engagement, scrutiny or resident involvementStrong understanding of social housing regulation and consumer standardsExcellent influencing and relationship‑building skillsConfidence using insight and data to drive improvementA genuine passion for putting residents at the heart of servicesWhy join STAR Housing?A visible, influential role with senior leadershipThe chance to shape services for over 4,000 homes and communitiesLocal Government Pension Scheme28 days annual leave (rising to 33 days after 5 years)A values‑driven organisation focused on quality homes and vibrant communitiesInterview date: 19th May 2026Please ensure you are available to attend on this date. xwzovoh If youre ready to make a real difference through customer voice, wed love to hear from you.PandoLogic. Keywords: Customer Marketing Manager, Location: Shrewsbury, ENG - SY3 8BE