An exciting leisure brand are looking for a Customer Service Administrator to join their team based in Leeds, LS15. This is NOT a call centre and mainly involves emails and web chat, with occasional outbound calls.
Hybrid: After training, the role will offer hybrid working, with one day per week working from home.
Hours: Monday to Friday, either 8am - 4pm or 9am - 5pm. With overtime during peak season, paid at time and a half.
Benefits - 25 days holiday and gym membership.
The role is varied but will include:
* Supporting customers web customers and providing excellent customer service.
* Resolving e-commerce queries via email and web chat to ensure a smooth resolution of any issues.
* Investigating any issues relating to orders, including missing or delayed items.
* Liaising with delivery companies and carriers regarding missing items and updating customers accordingly.
* Responding to trust pilot comments to ensure customer concerns are fully resolved.
* Managing and maintaining data on several internal systems and Excel.
About you:
1. Applicants must have previous customer service experience, this can be from an office-based role, or retail or hospitality.
2. Excellent communication and teamwork skills.
3. Ability to work in a fast-paced environment.
4. Resilience and problem-solvi...